Job Description

Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.



Factor us into your next career opportunity. We want you to grow with us and have an experience that's different. This is a place where you can expect the unexpected.



Find our story here: About Meridian

The role:

Please note - this is a 6 month contract opportunity


Responsible to provide reception and switchboard services to the Corporate Office including receiving and directing calls, greeting, and announcing visitors, vendors, service providers, signing for and directing deliveries. Responsible for various administrative tasks as required.

Key Responsibilities:

Provide a high quality, professional and positive service experience as the Corporate Office Concierge. Answer and manage all incoming calls, providing exceptional assistance and guidance to all callers through extended switchboard hours (8:30am - 5:00pm). Provide exceptional support for Member Concern calls, forwarding details to Management. Provide a friendly and welcoming environment for all guests, including registration and issuance of security access passes. Provide administrative support for Operations. Ticketing - Provide prompt attention and response to select Branch and corporate office requests including security access passes (onboard, offboard and ad hoc requests), providing vendor portal access, SCO building maintenance. Maintains security by following procedures; monitoring electronic logbook; issuing visitor badges, managing security access cards Manage CO and Contract Centre ADT system Audit requirements - Access Cards, Building keys, monthly KRI reports Assist in the management of emergency procedures for CO and Branches Invoice Processing - Review, account code and process Facility/Branch vendor invoices for Manager approval

Knowledge, Skills, and Abilities

Demonstrates a high standard of customer/Member service with exceptional communication skills, to effectively communicate with internal and external Members alike. Capacity to manage and carry out multiple tasks and priorities in a demanding environment. Proven ability to work independently. Ability to develop and streamline processes. Attention to accuracy and detail An organized individual who displays great telephone etiquette Minimum of 2 years' experience in accounting, switchboard, and administrative functions. Extensive knowledge of Encore, Microsoft Word, Excel, and ACE/CRM.

Office Location: In office from 8:30 a.m. - 5:00 p.m. at our St. Catharines Corporate office located at 75 Corporate Park Drive.

What's in it for you?

We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success! We provide you with the tools and technology needed to delight your candidates and clients! You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations. Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues. This is not your typical "corporate" job. We work hard and we have fun!

Who we are:

Meridian is Ontario's largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.



Find our story here: About Meridian

Experience the Difference!

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.



Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.



Please note that due to the volume of applications, only those under consideration will be contacted for an interview.



Thank you for your interest in Meridian Credit Union.



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