Job Description

Description :

Why Meridian?

At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Find our story here:

As a Concierge Representative:

You will be the first point of contact for employees and visitors attending our St. Catharines Corporate Office. Responsible to provide reception and switchboard services to the Corporate Office including receiving and directing calls, greeting, and announcing visitors, vendors, service providers, signing for and directing deliveries. Responsible for various administrative tasks as required.

This is a part time position with a unique schedule with alternating weekly schedules.

What you will do:

• Provide a high quality, professional and positive service experience as the Corporate Office Concierge. Answer and manage all incoming calls, providing exceptional assistance and guidance to all callers through extended switchboard hours (8:30am \xe2\x80\x93 5:00pm).
• Provide exceptional support for Member Concern calls, forwarding details to Management.
• Provide a friendly and welcoming environment for all guests, including registration and issuance of security access passes.
• Provide administrative support for Operations.
• Maintains security by following procedures; monitoring electronic logbook; issuing visitor badges, managing security access cards.
• Manage Corporate Office and Contract Centre ADT system.
• Audit requirements \xe2\x80\x93 Access Cards, Building keys, monthly KRI reports.
• Assist in the management of emergency procedures for Corporate Office and Branches.
• Invoice Processing \xe2\x80\x93 Review, account code and process Facility/Branch vendor invoices for Manager approval

How you will succeed:

• Previous administrative/concierge service is an asset.
• Flexibility to work part time hours in an alternating weekly schedule.
• Ability to demonstrate a high standard of customer/Member service with exceptional communication skills, to effectively communicate with internal and external Members alike.
• Capacity to manage and carry out multiple tasks and priorities in a demanding environment.
• Proven ability to work independently.
• Ability to develop and streamline processes.
• Attention to accuracy and detail.
• An organized individual who displays great telephone etiquette.

Join us! This role is in office at our St. Catharines Corporate Office, 75 Corporate Park Dr, St. Catharines, ON

What\'s in it for you?

As a Certified Living Wage Employer, you are guaranteed to earn a living wage with us, including an impressive benefits package which includes:

Paid vacation time, and other time off

Employer-paid health benefits

Defined contribution pension matching

Financial benefits including free banking, and special rates on mortgages, lines of credits and more

Unique rewards and recognition program

You will benefit from an inclusive and collaborative work environment that encourages creativity, curiosity, and celebrates success. You will also receive the right training, tools and technology needed to delight our Members, with the opportunity to learn from diverse industry leaders, who have hailed from top organizations around the world.

Our Story:

Meridian is Ontario\xe2\x80\x99s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a broad range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Our Commitment to You:

Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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Meridian Credit Union