Job Description

About Us

The Power Garage is an 18-year-old recreational vehicle dealership with four divisions (RV, Marine, Powersports, and Equipment) serving recreational enthusiasts across Ontario. In January 2025, we're launching an innovative membership program called "The Future of Recreation" with the tagline "Try Play Go" - a revolutionary concept that gives members access to RVs, boats, ATVs, UTVs, snowmobiles, and golf carts through flexible membership tiers.

The Role

We're seeking an exceptional Concierge / Event Coordinator to become the face and heartbeat of Try Play Go. This role combines hospitality excellence with event management expertise to create unforgettable experiences for our members. You'll be responsible for orchestrating seamless vehicle handovers, curating member experiences, and designing events that bring our recreational community together.

Key Responsibilities

Member Experience & Concierge Services

Serve as the primary point of contact for Try Play Go members, delivering white-glove service at every touchpoint

Coordinate vehicle reservations, pickups, and deliveries across our fleet (RVs, boats, powersports equipment)

Conduct orientation sessions for members using equipment for the first time

Anticipate member needs and proactively solve problems to ensure seamless recreational experiences

Build lasting relationships with members, learning their preferences and personalizing their experience

Manage member communications regarding bookings, events, and program updates

Event Planning & Execution

Design and execute member events including seasonal rallies, destination trips, product demos, and community gatherings

Coordinate logistics for events: venue selection, catering, entertainment, equipment demos, vendor partnerships

Create engaging event experiences that foster community and showcase the Try Play Go lifestyle

Manage event budgets, timelines, and vendor relationships

Develop event marketing materials in collaboration with the marketing team

Gather member feedback and continuously improve the event experience

Operations & Coordination

Maintain detailed scheduling systems to optimize fleet utilization across membership tiers (Explorer, Adventurer, Legend, The Club)

Coordinate with the operations team on vehicle preparation, maintenance schedules, and delivery logistics

Ensure all safety protocols and orientations are completed before member trips

Track member usage patterns and provide insights to leadership on program optimization

Manage inventory of member welcome packages, branded merchandise, and event materials

Qualifications

Required:

3+ years experience in hospitality, event planning, or concierge services

Exceptional interpersonal skills with a genuine passion for creating memorable experiences

Strong organizational abilities with meticulous attention to detail

Proven track record of managing multiple priorities and competing deadlines

Comfort with technology and booking/scheduling systems

Valid driver's license with clean driving record

Weekend and occasional evening availability for events

Preferred:

Experience in the recreational vehicle, marine, or powersports industry

Knowledge of Ontario camping, boating, and recreational destinations

Event planning certifications or formal hospitality training

Experience with membership-based business models

Familiarity with CRM systems and member management platforms

What Makes You Perfect for This Role

You're energized by helping people create memories. You're the person who thinks three steps ahead, notices the small details, and genuinely lights up when you've exceeded someone's expectations. You love bringing people together and have a knack for making everyone feel welcome. You're comfortable juggling logistics while maintaining a warm, personable demeanor. You understand that our members aren't just renting equipment - they're investing in experiences, adventures, and a lifestyle.

What We Offer

Competitive compensation package

Opportunity to build something innovative from the ground up

Access to Try Play Go membership benefits

Professional development and training opportunities

Collaborative team environment with direct reporting to leadership

Chance to shape the member experience of a revolutionary recreational program

To Apply

Please submit your resume along with a cover letter explaining why you're excited about this role and describing the most memorable experience you've created for a customer or guest.

The Power Garage is an equal opportunity employer committed to building a diverse and inclusive team.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

Dental care Paid time off Store discount Vision care Wellness program
Work Location: In person