Job Description

Opportunities expected to be available in October 2023! Qualified candidates will be contacted by a member of our Talent Acquisition team between July and August 2023.

THE LOCATION

611 Alexander St, Vancouver, BC (Note: This is an in-office opportunity)

THE OPPORTUNITY

As a member of the Concierge Division (Customer Care/Contact Centre), you will be part of the team responsible for providing everyday luxury experiences to our clients, across phone, live chat, and email. As a Bilingual Concierge Advisor, you will resolve client inquiries, in both French and English, by delivering world-class sales, solutions, and service excellence to exceed client expectations and maximize value in every interaction. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Concierge to continued growth and development with Aritzia.

THE ROLE

As a Bilingual Concierge Advisor, you will:

• Provide world-class customer service to our clients via phone, live chat, and email in both English and French
• Resolve client inquiries with a first contact resolution and a sense of urgency
• Support clients through facilitating retail and e-commerce orders, returns, and more
• Provide clients with exceptional solutions, product knowledge, and styling
• Learn to navigate and multi-task various systems
• Develop and manage strong customer relationships through outstanding and consistent customer experiences
• Meet and exceed productivity by exemplifying strong KPIs on various channels and skill sets
• Maintain attendance and availability requirements
• Other duties as assigned

THE QUALIFICATIONS

The Bilingual Concierge Advisor has:

• Fully bilingual proficiency in English and French (Native or C1/C2 CERF Level)
• A strong ability to communicate and comprehend effectively in written and verbal English and French
• Call center, contact center and/or customer service experience is considered an asset
• A commitment to complete training and adaptability to learning new applications and systems
• A passion for providing excellent customer service and building client relationships
• A commitment to quality results, resourcefulness, and solution-oriented customer service
• An ability to prioritize and time-manage
• An optimistic and positive personality - coachable, adaptable, and responsible
• An ability to take on new opportunities and challenges. Excitement to continue to develop and grow yourself
• A commitment to learn and apply Aritzia's Values, Business, and People Leadership principles
• A passion for fashion
• An ability to meet attendance requirements
• An ability to be seated at a desk for up to 8 hours/day

THE HOURS

As a Bilingual Concierge Advisor, you should be comfortable with the following:

• Available for 40 hours for each of your first two weeks for mandatory training (Morning and evening training sessions may be available to select from)
• For regularly scheduled shifts, Full-Time and Part-Time available to select from:

• Part Time - 3 shifts/24 hours per week (Minimum Required)
• Full Time - 4 shifts/32 hours per week
• Full Time - 5 shifts/40 hours per week (Preferred)
• A Set Schedule - Our Shift Bid Program provides set weekly schedules for three-month intervals. Schedules are based on business needs.
• Availability to work evenings and weekends (mandatory)
• Ability to work shifts up to 8.5 hours in length and fall within operating hours of 6 AM - 10 PM your local time Monday through Sunday
• During our peak sales events that occur in November/December and June/July Concierge Advisors may increase their availability
• No extended time off request will be approved over peak sales events
• Open availability is preferred.

THE PAY & THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Industry-leading wages

• Competitive Pay Packages - A commitment to performance-based pay increases and career progression
• A set schedule - Aritzia Concierge operates on a program that provides set weekly schedules for three-month intervals (Available schedules are based on business needs)
• Product Discount - Our beautiful product, at our famous discount
• Aspirational Workspace - Every detail is considered to connect to the energy of the culture
• A-OK Commissary & Caf\xc3\xa9 - Our in-house cafe and bistro is like a private restaurant. Everyday Luxury dining, exclusive to Aritzia
• The SET - Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training
• Dog-Friendly Office - Bring your best friend to work. For full details, please reference our policy.
• Amenities - Additional amenities include a private parents room, shower facilities with elevated complimentary conveniences, bike rooms, and more.
• Health Benefits - Comprehensive health, vision, and dental packages for eligible employees
• Employee Assistance Program - 24/7 support, resources, and information available to you and your family
• Extras - A multitude of other perks like hotel and restaurant discounts, self-care promos, on-site employee perks and more

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

Aritzia