Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Scope
Reporting to the Manager, Concierge and Premium Customer Experience - Toronto, the Leader will be responsible to ensure the commitment and delivery of customer service excellence for all our Premium customers. The Leader will be responsible for leading the Concierge team with a Win as One mindset with all departments while fostering teamwork and empowerment. A key focus will be forward thinking to bring us closer to our ambition of becoming a top ten airline in everything we do.
The Concierge and Premium Customer Experience Manager will oversee our Concierge teams and liaise with our Premium Customers in Toronto
Key Functions and Responsibilities
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