Job Description

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary:

The Concessions Stand Lead

is responsible for overseeing the food & beverage serving of guests in the arena at various concessions stands, bars, and portable food & beverage locations. The successful candidates must be personable and able to work in an ever- changing fast-paced environment.

This role pays an hourly rate of $20.00 CAD and is tip eligible.

Benefits for part-time roles: Pension matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue:

TD Coliseum

in Hamilton, ON - $280 million renovation. The project will transform the facility into an 18,000-seat capacity venue with a reimagined facade, premium seating, enhanced acoustics, improved sightlines, upgraded concourses, optimized clubs and suites and artist lounges.

The newly modernized venue will join a rapidly growing southwestern Canadian marketplace with the ability to accommodate larger shows alongside Toronto's Scotiabank Arena. Opening in Fall 2025.
Responsibilities:
Oversee concession stand setup, including inventory verification, equipment checks, and staff assignments Ensure all sanitation, safety, and operational procedures are followed prior to and during events Provide direction and support to stand staff and volunteers to maintain speed of service and guest satisfaction Monitor food production levels based on event attendance projections Supervise and assist with cash handling procedures, ensuring accuracy and accountability Train and mentor employees on company procedures, service standards, and best practices Create a safe, respectful, and inclusive work environment; report safety concerns and incidents immediately Serve as a role model by maintaining a professional appearance, positive attitude, and high service standards Supervise responsible alcohol service, including ID checks and monitoring guest consumption Assist with order taking, POS transactions, guest interaction, and food delivery when needed Maintain cleanliness and operability of all equipment and workspaces Enforce company policies and procedures while upholding venue standards Support employee relations including coaching, corrective action, and documentation Assist with inventory, training sessions, and other special projects as needed

Qualifications:
At Least 1-2 years' experience working in a supervisory capacity in a food & beverage environment Ability to lead and supervise the work of others Ability to communicate effectively with all stakeholders including co-workers, customers and management which focuses on generating a positive, enthusiastic and cooperative work environment Ability to speak, read and write in English Ability to work well in a team-oriented, fast-paced, event-driven environment Possess valid food handling certificate and Safe Serve Certificate Ability to handle cash accurately and responsibly Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our

people

, improves our

service

, and raises our

excellence

. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.