Job Description

Oak View Group:Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview:The Concessions Department Lead is responsible for overseeing the food & beverage serving of guests in the arena at various concessions stands, bars, and portable food & beverage locations. The Concessions Supervisor must be personable and able to work in an ever- changing fast-paced environment. The Concessions Department Lead will assist the Concessions Manager and the rest of the OVG leadership team with projects including training, inventory and special events.The Concessions Department Lead is responsible in assisting with the oversight of food and beverage service at all concessions areas including concourse (interior Stadium), 3rd Base (exterior stadium), Sippin' Shacks/Hawkers (stands) and Condiment Stands (exterior and interior). The Concessions Department Lead will assist the Concessions Department Manager on projects including training, inventory, special events, customer service, safety and technical issues. Flexible availability and dedication to attendance of scheduled games and events is expected.This role pays an hourly rate of $18.00 CAD-$22.00 CAD and is tip eligible.Benefits for Part-Time roles: Pension matching.EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.Responsibilities:

• Ensure proper set-up of all concessions locations prior to doors.
• Set-up duties may include: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that SL or NFP Stand Leader has followed proper procedures for distribution and handling of cash.
• Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
• Training new & current employees with regarding to property procedure & best practices.
• Willing to cover / back-up any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed.
• Ensure work environment is safe and free from harassment or discrimination.
• Immediately address all safety concerns, potential hazards, accidents or incidents.
• Relays safety/health issues to management immediately.
• Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
• Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and facility access.
• Responsible for supervising the service of beverages to guests including alcoholic beverages.
• Must check guestxe2x80x99s ID to verify minimum age requirement for the purchase of alcoholic beverages.
• Responsible for assisting in recording a guestxe2x80x99s order and relaying the order to the kitchen via P.O.S. system.
• Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
• Responsible for computing the cost of the meal and presenting the guest with the check.
• Accept payments and provide change as necessary.
• Recommends certain dishes and identifies ingredients or explains how various items on the menu are prepared.
• Maintains sanitation, health and safety standards in work areas.
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to start of event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals.
• Enforces all company policies and procedures.
• Practices excellent HR skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.
• Assists Management team with projects including training, inventory and special events.
• All other duties as assigned by the managers and supervisors.
• Lead by example by maintaing a postive attitude and business casual appearance.

Qualifications:

• At Least 1-2 yearsxe2x80x99 experience working in a supervisory capacity in a food & beverage environment.
• Ability to lead and supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid food handling certificate and SIR.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.

Strengthened by our Differences. United to Make a Difference:At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer:Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (xe2x80x9cprotected classxe2x80x9d) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group