Job Description

Company Background:

Taymer International Inc. is a rapidly growing innovator of machine vision inspection systems for the Medical Devices and Wire & Cable industries. We currently require an enthusiastic Machine Vision Production & Support Technician to join our team of engineers and technicians in the Vision Department. You will be responsible for remotely diagnosing and resolving technical issues with machines in the field, as well as supporting the production of our new systems with BOM support and inventory management. Please see our website for more complete product information: www.taymer.com

Position Summary:

Taymer is well positioned to grow significantly in the next few years. This is an excellent opportunity to learn and grow with us in these new product arenas. The successful applicant will be comfortable in a fast-paced environment where innovation is a key to success. Tasks will range from supporting existing customers remotely, all the way through aiding the design and manufacturing process of vision machines.

Duties and Responsibilities

Provide remote support for clients, including troubleshooting hardware and software issues, installing software updates and configuring equipment. Document all support activities, including actions taken, conclusions and recommended next steps. Work with the design team to create accurate BOMs for vision systems in production. Liaison between engineering and production teams on project requirements, inventory and part lead-times for machines in production. Assist with ordering parts for inventory and inventory management. Possible responsibility to solve software issue by modifying C++ code base.
Work Experience Requirements

Proven experience in a technical support role, with a strong foundation in troubleshooting hardware and software issues. Excellent communication and interpersonal skills, with the ability to interact over phone and chat. A strong understanding of computer systems, ethernet/IP and the ability to quickly learn new technologies. Understanding of electric circuits and mechanical assembly. The initiative to investigate and problem solve, and work with minimum supervision.
Qualifications

Experience in the computer vision industry is an asset. Familiarity with automation and manufacturing environments is an asset. Familiarity with machine vision cameras and software is an asset. Strong fundamentals in C/C++ development is an asset. Familiarity with AutoCAD and Microsoft Software Suite.
What We Can Offer You:

An open minded, collaborative culture of enthusiastic coworkers who push each other to strive better Flexible work hours A competitive salary corresponding to experience Five paid Personal Leave Days plus vacation days. Benefits: medical/dental/vision insurance, life/disability insurance. Reimbursements for public transit passes. RRSP matching program after two years of employment. On site dentist visit for fully covered teeth cleaning. Weekly Fitness classes (i.e. Yoga, Bootcamp, Zumba) Full access to our cardio gym, weights gym, foosball, ping pong, badminton and much more! Events and activities such as: Game nights, BBQs, company picnics, cottage days, soccer team, and much more!
Job Types: Full-time, Permanent

Benefits:

Casual dress Commuter benefits Company events Dental care Disability insurance Discounted or free food Extended health care Flexible schedule Life insurance On-site gym On-site parking Paid time off RRSP match Tuition reimbursement Vision care
Ability to commute/relocate:

Markham, ON L3R 1E6: reliably commute or plan to relocate before starting work (required)
Education:

DCS / DEC (required)
Experience:

Technical support in hardware and software issues: 1 year (preferred)
Work Location: In person