Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 35 hours per week Education: Experience:

Education

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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Information technology Computer science Computer and information systems security/information assurance Computer technology/computer systems technology Cyber/computer forensics and counterterrorism or equivalent experience

Work setting

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General office Private company, corporation or industry Private sector

Tasks

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Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents

Supervision

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No supervision responsibility

Certificates, licences, memberships, and courses

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CompTIA Security+ Certification Information technology infrastructure library (ITIL) Certification Network+ Certification

Target audience

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First Nations students

Computer and technology knowledge

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Jira Device drivers Networking security Internet Desktop applications Communication software MS Office SharePoint

Security and safety

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Enhanced reliability security clearance

Transportation/travel information

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Own transportation

Work conditions and physical capabilities

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Fast-paced environment Work under pressure Tight deadlines Attention to detail Sitting

Personal suitability

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Accurate Efficient interpersonal skills Excellent oral communication Excellent written communication Judgement Organized Team player Ability to multitask Time management Honesty

Screening questions

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Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment? Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)? What is the highest level of study you have completed?

Experience

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1 to less than 7 months

Health benefits

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Dental plan Health care plan Paramedical services coverage

Other benefits

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Free parking available Learning/training paid by employer

Support for Indigenous people

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Participates in a government or community program or initiative that supports Indigenous people Offers mentorship, coaching and/or networking opportunities for Indigenous workers * Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers