Job Description

Date Posted: 06/18/2024
Req ID:37550
Faculty/Division: Library
Department: Info. Technology Service
Campus: St. George (Downtown Toronto)Description:About UsThe University of Toronto Libraries (UTL) system is the largest academic library in Canada and is fourth among peer institutions in North America. The system consists of 42 libraries located on three university campuses: St. George, Mississauga, and Scarborough. This array of college libraries, special collections, and specialized libraries and information centres supports the teaching and research requirements of 300 graduate programs, over 70 professional programs, and more than 700 undergraduate degree programs. More than 150,000 new print volumes are acquired each year. The Libraries data centre houses more than 200 servers with a storage capacity of 1.5 petabytes.Your OpportunityUnder general supervision, the Computer Systems Specialist (CSS) provides technical support for computer systems and services within and related to the University of Toronto Libraries. The CSS supports the user community by analyzing and resolving computer and network-related problems as they arise. Installs, maintains, and supports computer software and hardware, as well as associated peripherals such as projectors, printers, and scanners.Qualifications(Minimum)Education:Community college graduation in IT field required. University degree with Information Technology preferred or related courses or equivalent combination of education and experience.Experience:

• Three years of related experience required.
• IT user support experience in an institutional environment; advanced technical knowledge of recent versions of Windows;
• Advanced knowledge of computer hardware configuration and support;
• Experience supporting mobile devices; knowledge of networking and communications technologies;
• User support experience with Mac OS; experience with Linux an asset.
• Proficiency in shell and batch scripting (PowerShell, Bash, Perl) a significant asset.

Assets:

• Strong service orientation and a desire to expand their knowledge of the technical environment and its application to the research, educational, and business environment of the University of Toronto; Demonstrated ability to effectively and tactfully assist employees and users of the library;
• Highly self-motivated with demonstrated ability to perform duties independently and to work on projects of varying complexity for extended periods of time;
• Demonstrated problem solving, analytical, and organizational skills.
• Good oral and written English communication skills, and ability to communication technical issues clearly to users with varying technical skill levels.
• Ability to work in a team environment.
• Demonstrated good work performance and attendance record.
• Ability to work in a dynamic and changing computing environment.

NOTE: This is a one year term appointment.Closing Date: 07/01/2024,11:59PM ET
Employee Group: CUPE 1230
Appointment Type: Budget - Term
Schedule:
Pay Scale Group & Hiring Zone: CUPE 1230 (4U) - Step 1: $68,993 - Step 2: $71,694 - Step 3: $74,522
Job Category: Information Technology (IT)All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.If you require any accommodations at any point during the application and hiring process, please contact .

University of Toronto