Job Description

Interested in a career at Langara College?

Our employees exemplify Langara\'s values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply!

Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.

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Job Title: Computer Support Technician

Employee Group: CUPE

Employee Type: Temporary (Fixed Term)

Start Date: Monday, July 24 2023

End Date (if applicable): Tuesday, March 31 2026

: The Computer Support Technician provides IT technical support to users throughout the College through the Service Desk using a client-centered approach according to established policy, practices and standards. The CST will respond to hardware and software incidents as well as user requests. CSTs are expected to provide training to users in a one-on-one or group setting.

Qualifications Required:

Education

• Two year Diploma in Computing Studies such as Applied Computer Science Technology Diploma, or Computer Information Systems Diploma.
• Two (2) years related experience in providing technical support to users, and working with computer systems, software, and hardware.
• ITIL Foundation Certification.
• A+ Certificate, an asset.
• Microsoft Certified IT Professional (current version), an asset.
• Mac OS X Support Essentials certification (current version), an asset.
• An equivalent combination of education and experience may be considered.
• Considerable knowledge of both PC and Mac hardware and software.
• Experience with installation, configuring, testing, troubleshooting repairs, and upgrades of various computer hardware, software, and peripherals.
• Knowledge of a variety of network and software applications required for providing user support in an IT environment.

Skills & Abilities

• Ability to communicate effectively with others, both verbally and in writing.
• Ability to describe technical concepts to users and train users on computer-related equipment.
• Ability to determine and provide technical support advice and corresponding client-centered services.
• Ability to organize, to prioritize workload, and manage time to meet deadlines.
• Ability to problem-solve, troubleshoot, diagnose, and resolve a variety of computer problems.
• Ability to work independently and as a member of a team.
• Ability to work with a minimum of supervision.
• Ability to establish and maintain effective working relationships with other employees, students, and service vendors.
• Ability to understand and keep up with constantly changing technical information.
• Ability to provide work and support clients in difficult and stressful situations on a daily basis.

Working Conditions

• Ability to safely lift and carry various computer related equipment.
• Flexibility to provide non-regular hours support by working the evening and/or weekend shift.

Hours & Days of Work: Monday to Friday 8:00am to 4:30pm with the possibility of being moved to the Evening Shift: M-F 12:00pm - 08:30pm or the Weekend Shift: Tue-Fri 8:00am-4:30pm & Sat 9:00am-5:30pm

To obtain the full job description, please our recruitment team.

Salary Range: $30.89 - $34.76 per hour

Pay Grade: CUPE IT Paygrade C

Scheduled Weekly Hours: 37.5

Hours may vary according to the needs of the department.

Compressed Workweek (Fortnight): No

Closing Date: Sunday, July 9 2023

People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please us.

If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the . Please quote the job requisition title and number with your previous employee ID and last day worked at the College. Please do not email if you worked at the College more than 5 months ago or if you worked in a different union.

Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.

We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.

Langara is committed to enhancing our diverse workforce.

Langara College