Job Description

COMPETITION #:

2526-42652-03SS

POSITION TITLE:

Computer Support Technician - 12 mth - 35hrs/week - Temporary

COMPETITION END DATE:

October 03, 2025 12:00 PM

LOCATION(S):

Western Regional Office

JOB TEXT:

Reporting to the Manager, Information Technology, the Computer Support Technician performs technical work in the administration of a local area computer network including hardware, software, and the provision of support to end users. The successful candidates will be members of the broader NLSchools - Department of Education Information Technology team. This position will service both Western and Labrador Regions.


While initially subject to classification, this role is anticipated to become a

permanent

position once the classification process is finalized.

DUTIES AND RESPONSIBILITIES:

Analyzes and troubleshoots operating problems in both hardware and software, and develops and implements changes to rectify the problems. Responds to user requests. Install, configure and maintain computers, mobile devices and peripherals. Performs help desk functions and may provide either on-site or remote technical support. Updates and maintains IT asset records. Provides computer consultation, advice and services to staff. Provides training to end users on the use of new hardware or software. Provides telephone and online support to departmental projects. Performs other duties as assigned.

SKILLS and KNOWLEDGE:

Minimum: 2 year post-secondary Diploma in Information Technology or a computer related field. Minimum: 1 to 2 years of experience. Ability to maintain computer systems and networks. Ability to provide technology support. Strong client service, analytical, interpersonal and communication (oral and written) skills. This includes: + the ability to listen to information and ask questions to diagnose and resolve the client's concerns/problem,
+ provide expert advice to guide a user through the problem solving steps, and
+ provide direction to others in the use of software or hardware
Ability to work independently with minimum supervision Ability to work as part of and to contribute to a cohesive team.

CUPE Salary Scale (CG-27): $25.99 to $28.74

The NLSchools is committed to employing a diverse workforce and encourages all qualified applicants to apply. A Police Records Check with a Vulnerable Sector Query, from the local police authority will be required and a copy of driver's abstract and driver's license. Only those selected for interviews will be contacted.

REMINDER: Electronic eOFFERs only with 24 hour expiration - applicants must monitor their email accounts.