Job Description

Computer Application Support, Senior - Contract - 18594
About the Opportunity
Our Public Sector client is seeking a Senior Computer Application Support professional to provide temporary IM/IT service desk coverage.
This interim role ensures uninterrupted technical support for members while the department completes its staffing of a permanent position.
Duties include but are not limited to:

• Provide both remote and onsite IM/IT support to clients operating in a Windows enterprise environment, including Microsoft Suite and M365 applications
• Provide user access and technical support for systems and applications
• Monitor and respond to requests sent to the service desk mailbox; triage and prioritize tickets appropriately
• Answer incoming calls to the service desk line and respond to client inquiries in a professional and timely manner
• Troubleshoot incidents within scope, both onsite and remotely
• Provide technical support for conference rooms, desktop hardware, peripherals, and general IT equipment
• Escalate issues to appropriate 2nd-level support teams when necessary
• Liaise with departmental service desks for issues or service requests falling outside of the department's scope

About You
The successful candidate will have the following:

• A customer-focused approach with strong troubleshooting skills and a solid understanding of Windows-based environments
• Post-secondary education in Information Technology, Computer Science, or a related discipline (or equivalent experience)
• Minimum 2 years of recent experience (within the past 5 years) providing support in a Windows enterprise environment (including MS Suite / M365)
• Minimum 2 years of experience (within the past 5 years) providing hardware and software support
• Demonstrated ability to manage and resolve service requests independently while maintaining accurate documentation
• Experience supporting conference room technology, desktop devices, and peripheral hardware
• Bilingual (English and French) - Intermediate oral, written, and comprehension skills in both official languages
• Valid Reliability Status clearance

About the Job

• Duration: 48 weeks (anticipated: November 24, 2025 - October 23, 2026)
• Location: 101 Colonel By Drive, Ottawa, ON
• Work Environment: Onsite

LROGOV
How to Apply
Please apply by clicking the "Apply Now" button below and follow the instructions to submit your resume. You can also apply by submitting your resume directly to . If you are already registered with us, please contact your Senior Recruiter. Please quote job 18594.
Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.
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Skills Required