Job Description

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you\'re part of making sure our business is running optimally and safely-helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

*Contract from May 2024 to end of August 2024.

Job Summary

This position focuses on the validity and collectability of billings and payments, and is on the front line for resolving issues and developing customer relationships. In this role, you will have many interactions and relationship-building opportunities with other CN departments, such as Sales & Marketing, Purchasing, Engineering and Operations. Incumbents should have a solid understanding of order to cash processes as the role directly contributes to CN\'s cash flow objectives. This position could lead to further professional development.

Major Responsibilities

\xc2\xb7 Bill customers (commercial or government accounts for rail-related services or recoverable costs), trace amounts owed and information regarding billing, late or non-payments, or process supplier invoices and payments

\xc2\xb7 Provide superior customer service, collaborate with internal and external customers to resolve issues and overcome hurdles for timely and accurate billing and payments

\xc2\xb7 Handle incoming requests, supply necessary information and ensure prompt follow through

\xc2\xb7 Develop an understanding of issues and opportunities

\xc2\xb7 Communicate customer, supplier, and internal matters to other CN departments

\xc2\xb7 Provide first line support to resolve disputes and facilitate billing and payment processing

\xc2\xb7 Troubleshoot issues preventing the timeliness or accuracy of billing and payments, and escalate to the appropriate department or manager where necessary

\xc2\xb7 Contribute to the team\'s mission to improve data flows and results, and ensure accounting output is accurate

\xc2\xb7 Handle frequent calls or correspondence in a fast paced, goal-oriented department

Working Conditions

\xc2\xb7 Standard working conditions in an office environment with a regular workweek from Monday to Friday

\xc2\xb7 Must be able to meet tight deadlines, handle pressure and manage stress

Requirements

\xc2\xb7 Between 1 to 3 years or relevant experience in Accounts Receivable Collections, Cash Application, Customer Billing or Accounts Payable

\xc2\xb7 Bachelor\'s Degree in Accounting or Finance

\xc2\xb7 Chartered Professional Accountant (CPA) Designation

\xc2\xb7 Follows safety procedures, information security instructions and Environmental, Social and Governance (ESC) principles to lead by example

\xc2\xb7 Strong attention to detail, organized and efficient

\xc2\xb7 Deals with pressure and change by staying calm to quickly adapt to changes

\xc2\xb7 Learns quickly and keeps up in an ever-changing environment

\xc2\xb7 Collaborates with others

\xc2\xb7 Possesses a genuine desire to develop positive and productive working relationships with both internal and external customers

\xc2\xb7 Shares timely information within and across functions to get things done effectively

\xc2\xb7 Inspires others with impactful communications and adapts to its audience

\xc2\xb7 Strong written and verbal communication skills

\xc2\xb7 Tracks metrics to achieve ambitious targets and holds self and others accountable to meet performance expectations

\xc2\xb7 Fluently bilingual both written and verbal (English, French)

\xc2\xb7 Knowledge of the railway industry and order to cash processes

\xc2\xb7 Advanced knowledge of Microsoft Suite (Word, Excel, PowerPoint, Access and Business Objects)*

\xc2\xb7 Knowledge of Systems, Applications and Products (SAP)*

*Any experience/education/skills/knowledge for these above would be considered as an asset

Training

The Accounting Representative may undergo a structured 7-week classroom-training program where the incumbent learns about CN\'s business, invoicing and collection processes and policies as well as systems used to support accounts receivable activities. The classroom training integrates learning the curriculum with instruction on the theory and use of practical examples. Following successful completion of the formal classroom training, there is a 5-week on-the-job training with qualified Representatives from the team.

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada\'s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

At CN, we are dedicated to building North America\'s most and railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don\'t apply unless they feel they fit the job posting at 100%. Even if you don\'t see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.

Canadian National Railway