Job Description

Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.With over 80 locations across Canada and recognition as one of Canada's Top Growing Companies, BIG is shaping the future of insurance. Join us as we continue to redefine the industry with innovation, collaboration, and excellence.The Compliance Specialist will play a critical role in enhancing the efficiency and effectiveness of the insurance function, focusing on compliance with market guidelines and regulatory standards. This position requires a proactive approach to identify opportunities for improvement while ensuring adherence to policies and regulations within the personal lines of insurance. This role requires several years of experience in the insurance industry, specifically in underwriting, client servicing, and brokerage operations, along with appropriate licensing as an insurance broker.

What does the Compliance Specialist do?

Regularly review insurance operations to ensure regulatory compliance and mitigate risks. Develop and implement internal policies that align with industry standards and promote accountability. Promptly address escalations, including branch, market, regulatory, and E&O cases. Conduct end-to-end case reviews and provide recommendations to the Compliance Committee. Respond to inquiries and complaints from regulatory bodies. Support the Compliance Committee and ensure timely follow-up on action items. Analyze compliance data to identify trends, risks, and improvement opportunities. Liaise with clients on compliance matters, maintaining transparency and trust. Collaborate with departments such as underwriting and quality assurance to align compliance and operations. Implement and monitor quality assurance processes to uphold service standards. Utilize technology to streamline and improve compliance processes. Report compliance incidents promptly and establish feedback channels for staff to raise concerns.

Does this sound like you?

Strong knowledge of insurance laws and regulations for personal lines. Skilled in identifying, assessing, and managing compliance risks. Proficient in data analysis to detect trends and drive operational improvements. Experienced in developing and implementing compliance policies and procedures. Knowledgeable in audit and quality assurance standards within the insurance industry. Familiar with compliance software and reporting tools. Capable of preparing detailed compliance reports for management. Experienced in managing market relationships with a compliance focus. Excellent verbal and written communication skills for conveying compliance information clearly. Strong collaborator, able to work effectively with cross-functional teams. Solution-oriented and open to innovation when addressing challenges. Adaptable to evolving regulations and internal processes. Exceptional attention to detail and accuracy in compliance activities. Dedicated to providing excellent service and maintaining strong client relationships. Upholds high ethical standards and aligns with company values. Effective at prioritizing and managing multiple tasks simultaneously. Skilled in resolving conflicts with professionalism and diplomacy.

Qualifications

Required: High school diploma or equivalent. Minimum of 7 years of proven experience in a related insurance role (underwriting, client servicing, or brokerage operations). Valid insurance broker license issued by a relevant regulatory body.Assets: Post-secondary education in Insurance, Economics, Law, Finance, Business Administration, or a related field. Professional designations such as CIP, CAIB, CSIP, or CPIB.

What We Offer

People-focused company culture Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP) 3 weeks' of paid vacation in the first year of employment; 4 weeks' in year 2 Birthday day off Hybrid work from home / in-office environment Retirement savings programs, with company-matched RRSP contributions

Our Commitment to Diversity, Inclusion and Belonging

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Our Commitment to Accessibility

Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at charlotte@thebig.ca or 905.346.2190 ext. 10112.