Job Description

Navigate Complexities. Create Change. Together. This is our purpose at CUPS

.

Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly - we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

The Opportunity

As the

Compass Housing Intensive Case Manager

, you will be responsible for delivering trauma-informed care management to clients with complex health and social needs. Intensive Case Managers are part of a multidisciplinary team providing wrap-around supports which honour participants' autonomy, choice, and strengths. They support participants in setting and achieving the client-directed goals and support their transition to community and other housing when the participant feels ready.

You will work within CUPS' primary client service models of integrated & trauma-informed care by operating in partnership with all other CUPS client services, linking clients to appropriate supports both within CUPS and externally as needed

Location:

Onsite, CUPS - 1001 10 Ave SW, Calgary, and outreach within the Calgary Area

Reports to:

Team Lead, Housing

Contract type:

Term, one year

Schedule:

Full-time, Mon to Fri,

37.5

hours per week

Starting salary rate:

$55,906 to $58,673

Please note, due to the time of year we're posting this role, we will stop taking applications by December 24th, and will be contacting candidates regarding interviews early in the new year. CUPS closes over the winter break from December 24th 2025 to January 2nd 2026.

Key Responsibilities

Advocate for appropriate client health care, health assessments, and supports in obtaining and/or maintain housing while teaching patients and their supporters navigation and self-advocacy skills Provide holistic support to Compass Housing participants including but not exclusive to case conferences, attending appointments, client transport, home visits, creation of care plans, supporting life enrichment and community connection activities Advocate for client needs and guide multi-disciplinary care teams on effective and respectful approaches to working with clients living with the vulnerability of poverty or homelessness Perform duties both alone and with colleagues in a variety of settings including in private homes, shelter, on the street, in camps, in office and while transporting clients in personal vehicle Assess client needs and fit with Compass Housing's mandate and service scope, reporting to Team Lead, Housing if client needs require alternate services Provide culturally aware support to CUPS clients, celebrating the diversity of clients and being aware of power dynamics of privilege and oppression that may be present Ensure all required data is entered accurately into organizational databases including Telus CHR, CUPS Resiliency Tool Assessment information, CUPS program Surveys, appointment notes and referrals provided Develop and maintain current Calgary resource and referral knowledge to efficiently navigate and advocate for client needs Support participants in the navigation of crisis and conflicts with landlords when needed in coordination with CUPS' Housing Locator Coordinate the flow of client information to internal and external client care team members for seamless continuation of service in alignment with CUPS Integrated Care service delivery model

Employment Requirements:

2-3 years' experience working with people living with the adversity of poverty/homelessness 1-2 years experience navigating health care and social service systems Basic First Aid and CPR Certification Class 5 Driver's License with a clear drivers abstract and personal vehicle available to use for work purposes & client transport Police/RCMP Background and Vulnerable Sector Check

What You Bring:

Degree in Social Sciences, Community or Health Sciences preferred Brain Story Certification is an asset Broad understanding of physical and mental health needs Knowledge of Calgary homeless sector and Alberta health system Demonstrated interdisciplinary teamwork and patient advocacy skills Understanding of trauma-informed care and intergenerational trauma and its effects

Work Conditions

Exposure to trauma and emotionally complex cases Exposure to infectious waste, diseases, and stressful situations Regular walking, standing, lifting (min 35 lb), and client mobility support Use of computers and manual dexterity

Ready to Join Us?

Submit your resume and cover letter, including your salary expectations.

We thank all applicants for their interest; only those selected for interviews will be contacted.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: $55,906.00-$58,673.00 per year

Benefits:

Casual dress Dental care Employee assistance program Paid time off RRSP match
Application question(s):

Do you have a valid Class 5 Driver's License and own vehicle that you can use for completing outreach visits and transporting clients? What prompted you to apply to CUPS? Have you attached the required cover letter? Please state your salary expectations
Experience:

vulnerable sector: 2 years (required)
Work Location: In person

Application deadline: 2025-12-24