Job Description

Job Summary -- Community Worker

Organization:

West Island Citizen Advocacy (WICA)

Location:

Pointe-Claire, QC (Hybrid; some community work required)

Pay:

$22.00-$23/hour

Hours:

Full-time, 37 hrs/week, occasional evenings/weekends

Job Type:

Permanent

Role Overview

The Community Worker supports vulnerable adults--particularly those with mental and/or physical challenges and limited social networks. This position encompasses

two primary areas of responsibility

:

Matching & Community Support

, and

Tax Program & Tax Clinic Coordination

.

Key Responsibilities

1. Matching & Community Support Responsibilities

Coordinate the matching process by assessing proteges referred from various sources and pairing them with compatible volunteers. Conduct regular follow-ups with both proteges and volunteers to ensure match success and address any emerging needs or concerns. Maintain ongoing communication with each protege's support network--such as family members or professionals--to stay informed and ensure cohesive support. Participate in volunteer recruitment activities and assist in screening and onboarding new volunteers. Keep all records and reports updated in the database and ensure accurate documentation of client and volunteer interactions. Organize and participate in the monthly Volunteer Support Group to provide ongoing guidance and training opportunities. Perform other related duties as required; responsibilities are not limitedto the above description.

2. Tax Program & Tax Clinic Responsibilities

Coordinate and oversee the operation of the tax clinic, including scheduling, logistics, and ensuring compliance with CRA CVITP guidelines. Recruit, train, and support volunteers preparing tax returns. Screen clients for eligibility, manage intake, and provide basic assistance with tax documents and benefits. Maintain statistics, records, and reporting for the tax program. Conduct outreach to promote the tax clinic and collaborate with community partners. Perform additional tasks related to the tax program as required; responsibilities are

not limited

to the above.

3. Organizational & Community Engagement Responsibilities

Attend weekly and monthly team meetings to support coordination, communication, and program planning.

Participate in organizational events such as the Annual General Meeting, fundraising activities, and the annual art exhibition.

Represent the organization at community events--both in-person and virtual--including kiosks, information tables, and outreach sessions.

Support the promotion of WICA's programs and services during community engagement activities.

Perform other related duties as required; responsibilities are not limited to the above description.

Required Characteristics

Flexible, organized, ethical, empathetic Strong problem-solving and decision-making skills Team-oriented yet able to work independently Non-judgmental and professional

Knowledge & Skills

Computer proficiency Strong interpersonal and negotiation skills Knowledge of local health and social service networks Experience with seniors and individuals with disabilities Ability to defend client rights appropriately Strong note-taking and meeting facilitation skills

Qualifications

College or university degree in social sciences (e.g., social work, gerontology, sociology, recreation, special education) Bilingual (English & French); third language an asset Experience in intervention, crisis management, and community services Strong research and analytical skills Valid driver's license and access to a car

Working Conditions

Hybrid work structure: remote, office, and community-based activities Flexible schedule with occasional evenings/weekends Must be able to commute/relocate to Pointe-Claire

Benefits

Dental and extended health care Vision care Disability & life insurance Flexible working hours
Job Type: Full-time

Pay: $22.00-$23.00 per hour

Expected hours: 37 per week

Benefits:

Dental care
Work Location: Hybrid remote in Pointe-Claire, QC H9R 1N4