Job Description

Reporting to the Connections Coordinator, the Community Support Worker is responsible for the day-to-day client intake and provide one-on-one assistance to clients to increase access to community resources, identify client needs and promote WINS programs and services that can enrich clients' lives. This role also has a pivotal role in promoting women and their family's well-being, development, confidence, and success; motivating and inspiring participants in implementing personal plans and goals, and in participating in WINS program activities; promoting their long-term involvement in the community and providing evaluation and feedback to ensure our WINS programs stay relevant to women and their families as well as the community WINS serve.

About Us:

Join an organization that is working to make a difference in the lives of thousands of Calgary women. The Women in Need Society (WINS) is proud to be one of Calgary's longest running social enterprises driven by our

Mission

of connecting women and their families with resources to thrive. Together with donors, government and many other partners, WINS works to provide wrap-around support to women who are experiencing abuse, poverty, social isolation and/or homelessness.

WINS Vision

is to create a community where all women are thriving and building resilient families. By running a social enterprise, WINS also provides an opportunity for women to work in a safe, empowering, meaningful environment while providing Calgarians the opportunity to shop at

WINS Thrift Stores

, the

MORE Store by WINS

, or our online business

Twice New

. Shopping and donating to WINS allows Calgarians to contribute to their local community while being kind to the environment.

The culture at WINS is built upon our values. Our values are an integral part of who we are.

Integrity:

Our actions match our words. We do what we say and say what we mean.

Diversity:

Diversity makes us stronger. We welcome and respect different people, perspectives, and experiences.

Sustainability:

We are kind to people and the planet. Our actions today impact our world tomorrow.

Collaboration:

We are better together. Working as a team, we strive for excellence in all we do.

Innovation:

We imagine the possibilities. We continuously strive towards greater impact.

Duties and Responsibilities:

Provide one-on-one assistance to clients to increase awareness and access to available community resources. Facilitate and support clients in implementing, evaluating and supporting of personal plans and goals. Meet and screen participants to assess their needs, provide referrals as well as providing brief services that are available at WINS as needed. Answer phone calls and email to set up appointments with WINS participants. Facilitate the development of relationships and peer support by encouraging client to participate in WINS community programs. Provide behaviour support and follow outlined behaviour plans, as required Ensure a safe and welcoming environment for all program participants and clients. Engage with external agencies and pick up external referral items. Collaborate with WINS store locations and be on site at locations when needed. Ensure materials needed for participant engagement are on-site, pick-up materials when needed. Support with donation distribution, pick up and drop off donations when applicable. Maintain record of client information and forms, outcomes, statistics, and demographic data. Regularly document and share, when possible, client successes and highlights with other staff, senior management, donors, board of director. Participate actively in collaborative team exchange of ideas and practices. Represent WINS at community events as required. Work closely with Programs Manager, and team as well as other WINS teams to support participant success and in meeting/exceeding program outcome and deliverables. Other duties as assigned.

Requirements:

Education

Minimum of post-secondary diploma related to community development, social work, and/or education.

Experience

Minimum of 3 years of experience in similar role. Experience in non-for-profit working directly with clients. Solid and positive experience with cultural diversity and inclusion in a community and programs' setting. Experience partnering with other non-profit agencies, knowledgeable in community programs and services. Specialized knowledge in women and their family's needs and issues. Experience working with marginalized and diverse populations and an understanding of issues that may impact women in crisis and/or in low-income situations.

Personal/ Professional Attributes

Strong affinity for the WINS brand and a personal passion for and commitment to the goals and vision of the Women in Need Society, a willingness to 'go the extra mile'. A true collaborator, clear communicator, and relationship builder. An innovative and creative thinker - with the ability to identify opportunities and to see trends and connections. Superb organization and planning skills with the ability to prioritize and multitask in a vibrant, fast-paced environment. Excellent presentation, and customer service. Outstanding communication skills including an aptitude for clear and positive electronic communications, creating, and delivering information/presentations, coherent and clear written communications, and kind, persuasive verbal communication. Ability to work under pressure to complete multiple tasks, meet demands and deadlines with a positive, constructive attitude. Strong leadership skills, with ability to manage and develop high performing teams combined with a welcoming and empathetic demeanor. Outstanding interpersonal skills: an ability to build and maintain positive, trusting relationships with employees, peers, leadership, donors, clients, customers, and other stakeholders through strong emotional intelligence and compassion. Proficient in Microsoft Office 365: Word, Excel, PowerPoint, and Outlook Able to work evening shifts and occasional weekends. Must have a valid driver's license and access to reliable transportation. Able to provide satisfactory results of a Vulnerable Sector Search background check through Calgary Police Services or RCMP Eligible to legally work in Canada.

The Women in Need Society is an equal opportunity employer. At WINS we celebrate diversity and are committed to creating an inclusive environment for all employees.