Job Description

*Cover Letter Required* Join Our Team Since opening our first retirement community in 1989, Berwick Retirement Communities has been committed to offering quality retirement living and now owns eight residences across BC. We are proud to be Island owned & managed. Berwick Retirement Communities promotes an environment which integrates hospitality with superior customer service and care. As a member of the Berwick team, you will uphold a philosophy that respects choice, independence, and autonomy for our residents. Berwick Royal Oak retirement community is looking for a Community Relations Assistant who is reliable, authentic, and excited to make a difference in the lives of people. As part of a dynamic team environment, your unique sense of humour, optimism, and ability to work well with seniors, will lead to a flourishing career with a company that supports your personal and professional growth. *We are willing to train candidates that demonstrate excellent interpersonal skills and reliability.* Schedule: This position is casual. Flexibility required, day availability for weekdays and weekends. Typical hours worked for this position are between 9:00am to 5:00pm Pay: Starting Wage is $26.51 (Includes provincial wage subsidy), plus shift differentials as applicable. Benefits:

• Employee Assistance Program
• Discounted Meal Program
• Complimentary Onsite Gym Use
• Vacation Starting at 6%
• Employee Perks Discount Program

About the Role: Reporting to the Community Relations Manager, assists with: event planning; execution of community relation events; development of advertising materials and lead development activities. Establishes trust and rapport with potential clients, identifies client needs, conducts tours/visits and completes all levels of client follow up including telephone calls and mail outs. Maintains community relations database, coordinates all move in/move out activities including related paperwork and new resident orientations. Completion of various administrative duties as assigned. Skills/Personal Competencies:

• Ability to build relationships, establish trust and build rapport
• Exceptional active listening skills, eye contact and an ability to pick up on non-verbal cues
• Professional presentation skills, ability to use gentle persuasion, influence and motivate
• Strong communication skills and excellent telephone etiquette
• Self motivated team player with excellent judgment and interpersonal skills
• Demonstrated ability to write marketing, social media posts and communication materials
• Excellent analytical skills for assessing priorities and problem solving
• Must have excellent organizational and planning skills

Qualifications/Experience:

• Business or marketing-related degree or equivalent professional qualifications and experience will be considered
• One to two years experience in a sales and marketing capacity (preference given to those with experience in the seniors housing industry)
• Proficient and experienced with relevant software applications including MS Office (Excel, Word, Outlook, PowerPoint), Marketing Database Systems and Publisher
• Proficient administrative skills including typing, data entry, file management and general office administration
• Community outreach experience is an asset.

Note: *A criminal record check is required pursuant to the Criminal Records Review Act for working with vulnerable adults. Current TB test and proof of Covid-19 Vaccinations also required. What our staff are saying about working with Berwick Retirement Communities: I love working at Berwick. Each day presents different opportunities to challenge ourselves. I get to work closely with staff and residents to ensure that the programs we offer are the highest quality and most up to date. We have such a great team that supports each one other and inspires me to do my best. - Jacqueline, Active Living Manager, Berwick on the Park since 2017. It has been my pleasure to work at Berwick these past years as a Resident Care Aide. I have enjoyed sharing many touching moments with residents and staff; they are all like family to me. - Heather, Enhanced Living Services, Berwick House since 2008. Working at Berwick has been a very meaningful and rewarding experience. Being able to connect with the residents and the staff in many different aspects makes each day special. The teams all work well together and complement one another to make your day feel very successful. -Melissa, Operations Support Manager, Berwick on the Lake since 2021. I love working with the Marquise and Berwick team. Together we are a family who demonstrates pride, dedication, loyalty within our team. It is so easy to come to work when you absolutely love your job. It is a pleasure to watch my team grow with our residents as it brings them so much joy to listen to their stories; residents become our family as well. -Marlo, Director of Hospitality, Marquise Hospitality at Berwick Comox Valley since 2015. Job Type: Casual Salary: $26.51 per hour Application question(s):

• Are you Covid-19 vaccinated?

Work Location: In person