Job Description

DO YOU WANT A CAREER? DO YOU WANT TO SHOW YOUR CREATIVITY? DO YOU WANT FAMILY/WORK LIFE BALANCE & DO YOU LIKE GIVING BACK TO SOCIETY WITH PROVIDING SUPPORT TO CALGARIAN SENIORS? IF SO, COME WORK AT SILVERA FOR SENIORS.

We are currently recruiting for a Full-Time Permanent \'Community Manager\' opportunity within Silvera for Seniors. What is so exciting about this position is that one gets to know, support and have FUN with the many senior residents along with building internal relationships with your colleagues, within our organization.

Come build a career with our committed, high-performing team and make a positive difference in the lives of others.

• Our singular purpose: Live your best life.
• We value Accountability, Honesty, Relationships, and Innovation.

ONE CAN:
Find meaningful work with seniors. Enjoy working on a high-performance team while making a difference in the lives of seniors living in supportive living accommodations and independent living accommodations. Choose to work at one of our many communities across Calgary, Benefit from flexible hours, shift differentials, career advancement.

Reporting to the Senior Manager, Mixed-Market Portfolio, the Community Manager position is accountable for optimum resident services, legislative requirements, financial accountability, sales, culture and overall operations of the community. The Community Manager is responsible for impacting all the lives within the community and achieving Silvera\'s strategic business priorities while managing the daily operations. This individual will be a dedicated leader with sound business acumen, strong communication skills and have a collaborative solutions-based leadership approach which strives for service excellence every day.

Responsibilities

• Leads a team of resident services personnel dedicated to serving a community\'s needs.
• Ensures all community requests and tasks are completed in a timely and efficient manner.
• Manages the community within the policies, procedures and guidelines as developed by Silvera.
• Works both independently and collaboratively as a member of Silvera\'s Community Management Team to achieve Silvera\'s strategic business priorities.
• Works collaboratively with key internal stakeholders in pursuit of strategic objectives.
• Participates in the development of the annual operating budget and reviews financial statements and takes action on variances to bring expenditures in line with budget.
• Oversees all expenditures, utilizing the purchase journals to ensure departments operate within budgetary guidelines.
• Facilities department to create Capital and Operating plans to ensure the physical asset performs in support of Silvera\'s programs and services.
• Ensure timely collection of appropriate rent rates, fees for services and ongoing financial analysis.
• Maintain and build occupancy, negotiate leases and connect residents to available support systems.
• Monitor all departments to ensure the residence is tour ready at all times.
• Support sales team members with internal and external initiatives that enhance the reputation of the Residence and maximize lead generating activities.
• Facilitates relationships through effective communications between and among residents, relatives,

team members and community to support partners.

• Coordinate with Communications and Marketing to promote Silvera\'s business priorities, reputation and brand in the community.
• Provide reporting to senior management regarding trends, staffing, risks and risk management.
• Build awareness and capacity in staff to understand and implement Silvera\'s strategic service direction, resulting in sustainable excellence in service promotion and delivery to residents and visitors.
• Foster positive community partnerships with health and service providers, business leaders, civic officials and other community agencies to promote the Residence as part of the community.
• Works in accordance with the organization\'s Health and Safety Policies and Procedures and in compliance with the Health and Safety Act. Investigates complaints, disturbances, and violations.
• Recruits, interviews and hires community personnel. Leads performance management process.
• Lead the implementation and growth of Dining and Housekeeping Fee-For-Service offerings in community.
• Ensures compliance with applicable regulations; reports issues and trends.
• Participates in Silvera\'s Manager-On-Call rotation. Performs other duties as assigned.

Qualifications:

• Genuine interest and commitment to work with seniors in a compassionate, dignified and respectful manner.
• Possess excellent supervisory and leadership abilities in the areas of human resources, finance, employee relations, marketing and department coordination.
• A minimum of three years management experience in an operational, service oriented environment.
• Must demonstrate initiative, good judgment and foster a positive work atmosphere.
• Excellent communication skills, both oral and written. Comfortable and confident with public speaking and negotiation.
• Be an ambassador for change management towards process improvement.
• Post-secondary education; preferably in property management, business management,
• Experience working with Operating and Capital budget cycles along with strong financial acumen
• Knowledge and awareness of building systems and maintenance operations.
• Must be fluent with Windows based operating systems, specifically Excel, Word and MS office. \xe2\x80\xa2 Valid Class 5 driver\'s license with reliable transportation with the ability to travel within Calgary. (Willingness to obtain a class 4 license) Senior housing and hospitality experience is an asset.

Working Conditions

• Ability to travel around the city as needed for meetings.
• Flexibility and willingness to respond to a variety of changing situations.
• Sitting and standing for longer periods of time.
• Working in a outbreak community (if applicable)

Silvera is a leading advocate and caring provider of homes and services for older Calgarians. We offer non-profit service to more than 1,500 residents and have continued to do so proudly for over 60 years.

Silvera employees create positive impact every day. Together, we serve people who make their home with us, including in our supportive living communities, which provide meals, housekeeping and Active Aging programs. Silvera provides a respectful, inclusive, diverse workplace. Our employees work hard to make our communities the safe, comfortable places residents call home. We offer employment opportunities in dining, housekeeping, maintenance and administration. We reward staff through training, recognition and opportunities for growth. We offer flexible full-time, part-time and casual hours, and lieu time.. Our communities are located in all quadrants of Calgary and our head office is located on Macleod Trail near Chinook Centre.

We thank all applicants; however, only those selected for an interview will be contacted.

Due to the current high volume of applications, we will not be accepting phone calls about individual applications.

All pre-screen questions must be answered completed for an application to be processed.

In accordance with the Alberta Accommodation Standards, all successful candidates are required to complete a criminal record check prior to commencing employment and all offers made are contingent upon a successful criminal record check.

For further information on us, please visit our website:

Silvera for Seniors