Job Description

The salary range for this position is CAD $31.56/Hr. - CAD $33.28/Hr.
Job Summary
Come work as a Community Liaison Worker with Vancouver Coastal Health (VCH)!
Vancouver Coastal Health is looking for a Community Liaison Worker to join the Overdose Emergency Response (OER)-iOAT Team in Vancouver, BC. Apply today to join our team!
This CLW position is in the iOAT Clinic at Downtown Community Health Centre.
As a Community Liaison Worker with Vancouver Coastal Health, you will:

• Work as a member of the interdisciplinary team to provide a variety of advocacy/liaison services to clients within a designated program living with health issues including those who are taking HIV medications.
• Screens clients for eligibility for services, links clients to appropriate internal and external resources and advocates for clients with various community and/or government agencies.

Qualifications
Education & Experience

• Completion of Grade 12, plus completion of Welfare Aid or Social Services Certificate from a recognized college.
• One (1) to two (2) years' experience working with marginalized client populations with complex health and/or psychosocial problems, or an equivalent combination of training and experience.
• Valid BC Driver's license and access to a personal vehicle for business-related purposes, as required.

Knowledge, Skills & Abilities

• Knowledge of community resources and services.
• Knowledge of related issues facing clients starting or receiving HIV anti-viral therapy.
• Working knowledge of the social, emotional and health-related problems of the client population.
• Knowledge of medical terminology.
• Ability to keyboard 5,000 keystrokes per hour.
• Demonstrated ability to work under pressure, work independently with minimal direction, problem solve, take initiative, anticipate potential problems/conflicts and take appropriate actions, organize and prioritize work, and meet deadlines.
• Demonstrated ability to establish satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively both verbally and in writing.
• Ability to make mathematical computations with reasonable speed and accuracy.
• Exceptional customer service and communication skills.
• Ability to work within a team environment.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.

Closing Statement
The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.
As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.
WHY JOIN VANCOUVER COASTAL HEALTH?
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.
Vancouver Coastal Health is proud to be recognized as one of BC's Top Employers, Canada's Best Diversity Employers and Canada's Top Employers for Young People in 2025.
Only short-listed applicants will be contacted for this posting.
***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***
Thank you for your interest in Vancouver Coastal Health.

Skills Required