Job Description

Community Lead - Calgary Community Information Exchange (CIE)

For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night.

What to expect in the role:

Job overview
The Calgary Community Information Exchange (CIE) is seeking a dedicated and collaborative Community Lead to support the successful onboarding and integration of partner agencies into the CIE network. The CIE is a collaborative system designed to enhance care coordination across health, social, and community services through secure information sharing and shared client journey insights.

As the Community Lead, you will play a pivotal role in supporting new systems and agencies through the discovery, design, and implementation phases of CIE integration. This role requires a strong understanding of journey mapping, workflow mapping, and partnership engagement to ensure that the needs of partner agencies are clearly understood and integrated into the broader CIE framework.

This position blends elements of community engagement, business analysis, and change management to foster a seamless, person-centered approach to service delivery.

Key Outcomes

Community Partners are aware of the current status of the CIE. The CIE is seen as an ally to the community finding solutions that improve the efficiency and efficacy of coordinated community care. Community Capacity is built along the key enablers of the CIE; information sharing, technology and coordinating community care.

Primary Duties

This is not an exhaustive list of duties, but meant to give you a sense of what you'll be doing on a regular basis. Other related duties may be required.

Lead the onboarding process for new CIE partner agencies, including discovery sessions, technical scoping, and change readiness assessments. Facilitate collaborative workshops with partner agencies to understand current-state service delivery models and co-design future-state workflows. Conduct and document

journey mapping

and

workflow mapping

exercises to capture service interactions from both participant and staff perspectives. Documentation and reporting. Translate partner needs and system requirements into actionable insights for the CIE technical and program teams. Act as a liaison between agencies and internal CIE interest holders to ensure alignment, transparency, and accountability throughout the integration process. Provide training and capacity-building support to agency staff regarding CIE tools, shared practices, and data governance protocols. Monitor integration milestones and gather feedback to continuously improve onboarding strategies and engagement practices. Support the development of resources and documentation to assist future agency onboarding and scaling efforts.

Hours of work and conditions

General work hours are 9:00AM - 5:00PM Monday-Friday, however some flexibility in working evenings and weekends to meet the needs of the program. Comfortable working with and ability to maintain composure in stressful situations.

What you bring to the role:

Qualifications/ExperiencePost-secondary education in Social Work, Community Development, Public Health, Business Analysis, or related field. 3-5 years of experience in a coordination or leadership role involving cross-sector collaboration. Demonstrated experience with

journey mapping

and

workflow mapping

tools and methodologies. Familiarity with the human services ecosystem in Calgary and a strong understanding of inter-agency collaboration models. Experience in business analysis or process improvement, especially in human or social services settings. Strong facilitation, relationship-building, and communication skills. Knowledge of data privacy, ethical data sharing, and digital information systems is considered an asset. Comfortable working in a dynamic and evolving environment with multiple stakeholders and priorities.

Skills/Abilities:

Workflow Diagrams (Visio, Lucidchart) Facilitation Skills Ability to capture needs of partner agencies and translate to technology Vendor Project Management Strong Communication

Core Competencies:

Client/Service

Centred

Work

- you make clients the ultimate focus of our agency, team, and individual choices and actions.

Partnerships, Relationships, & Teamwork

- you build and maintain productive, collaborative working relationships within and across groups, both internally and externally, to accomplish our common goals.

Growth Mindset/Learning

- you actively identify new areas for learning and take advantage of opportunities to learn in whatever form they come. You apply your newly gained knowledge in your jobs and share these skills with others.

Communication

- you clearly convey information and ideas through a variety of media in a way that engages the audience and helps them to understand and inviting dialogue and inciting action where appropriate.

Diversity, Equity & Inclusion

- we build and sustain an inclusive work environment where all individuals are welcomed, supported, respected, and valued for their unique experiences, perspectives, talents, and contributions.

Change Management

- you maintain your team and personal effectiveness when being impacted by changes within the organization.

Self-Management

- you take responsibility for yourself and your actions.

What Distress Centre has to offer:Opportunity to work for an organization that's making a difference in our community A great working environment with supportive colleagues Opportunities for learning and mentorship, including paid development days and a staff development fund Competitive salary Great benefits package starting immediately * Vacation time starting at 3 weeks