Job Description

Overview

The Outreach Support Worker under the supervision of the Program Manager will provide a life skills and employment program for Community Living British Columbia (CLBC) referred clients who are also impacted by mental illness and/or addictions. The Employment Support Worker will assist clients with mental, developmental and/or physical disabilities to live and work successfully in the community by determining appropriate care and interventions to meet individual needs and situational requirements. They will provide a variety of day-to-day physical, emotional, and social supports, advocacy, life skills assistance, employment assistance, information, resources and demonstrations. They will seek out appropriate employment sites and provide support and information to employers and potential employers

Responsibilities

Participates in the case planning with clients and/or health care providers by performing duties such as interviewing clients to identify problems and needs, obtaining required information from a variety of sources such as families and care providers, documenting client needs and wants and assisting clients to determine and access appropriate programming. Advocates for clients by assisting them in problem solving in areas such as employer-employee concerns, financial assistance, accessing community resources and obtaining placements as a volunteer, employee or student. Support and education provided for employers specific to the placement. Observes clients, identifies and assesses potential emergency situations, and develops short term strategies (that fit within the defined client goals) to deal with such situations. Reports medical, behavioral and other problems as required to the appropriate authority. Provides feedback and input regarding clients' needs, performance and progress. Instruct, demonstrate and follow procedures to assist clients to become as independent as possible in taking responsibility for the individual's volunteer, paid or educational assignments. Provides supportive counselling, demonstrations, modeling, psycho-social education and behavior management to clients, their families and their personal networks to assist with the development of physical, social, emotional, employment and life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments and work schedule, completing work tasks and interpersonal skills. May be involved in oversight of medication with the provision of medication reminders in accordance with established policies. Identifies available social, economic, recreational and educational services and resources in the community that will assist in meeting client needs. Provides clients/families with related information. Facilitates clients' physical, recreational, educational and employment needs by performing duties such as assisting where required with transportation and implementation supports to succeed in the tasks. Ensure adequate levels of support and reduction of those supports as independence grows. Receives client/family/supports feedback, inquiries and complaints and responds as required. Carries out administrative transactions such as petty cash and making deposits and withdrawals if required. Completes and maintains related records and documentation such as care plans, progress reports, statistics and daily logs. Provides direction to volunteers as required 13. Performs other related duties as assigned.
QUALIFICATIONS- Education, training and Experience:

Grade 12 Certificate in Community Social Service required Bachelor's degree in social services an asset Training through CBI interventions as asset Two years of recent related experience working in the human service field or equivalent combination of education, training and experience Experience and education with Developmental Disabilities, Mental Illness and Addictions an asset. Certificates in CPR, First Aid and Food Safe Valid BC Class 4 driver's license or willingness to obtain one within three months of hire.
Skills and Abilities

Knowledge and understanding of the impacts of addiction Knowledge and understanding of the impacts of developmental disabilities Knowledge and understanding of the impacts of mental illness Ability to communicate and to interact effectively both verbally and in writing Ability to organize and prioritize Ability to establish and maintain rapport with clients Ability to observe and recognize changes in clients Ability to instruct one on one and in a group setting Physical ability to carry out duties of the position Ability to work independently and in cooperation with others Ability to operate related equipment. Ability to analyze and resolve problems. Conflict resolution and crisis intervention skills. Advocacy skills
Job Type: Full-time

Pay: From $31.56 per hour

Expected hours: 37.5 per week

Benefits:

Dental care Extended health care
Work Location: In person

Application deadline: 2025-09-05
Expected start date: 2025-09-15