Job Description

The

Community Housing Stability Worker

provides proactive, housing-focused case management to individuals experiencing barriers to stable housing. Rooted in the belief that safe, affordable housing is essential to well-being and community strength, this role supports residents of

Tiny Hope

--an inclusive affordable and supportive housing community for adults, youth, and families.

Using a trauma-informed, person-centered approach, the Worker helps residents maintain housing, build essential life skills, and navigate complex systems such as healthcare, housing, and social services. They play a key role in fostering a sense of safety, belonging, and mutual support by offering personalized services tailored to residents' unique needs.

A central aspect of this position involves designing and leading activities, workshops, and events that promote engagement, skill development, and social inclusion. Additional responsibilities include housing retention support, monitoring of property-related concerns, and collaborating with local partners to deliver comprehensive, wraparound services that enhance long-term stability and well-being.

Core Competencies

Trauma-Informed Practice - Applies a housing-focused, trauma-informed lens to all client and community interactions. Community Engagement - Fosters inclusive, respectful environments that encourage resident participation. Program Facilitation - Develops and delivers meaningful life skills and community-based programming. Partnership Development - Collaborates with service providers to enhance access and support. Attention to Detail - Maintains thorough, accurate case files and service data. Problem-Solving - Responds effectively to complex needs in a dynamic housing environment.

Key Responsibilities

Client Support & Case Management

Use a housing-focused, trauma-informed lens to guide all interactions, interventions, and service planning. Manage a caseload of up to 60 individuals, providing housing stability supports and referrals. Complete intake documentation and assist with resident onboarding. Support the resident selection process, including interviews and eligibility coordination. Develop, implement, and monitor individualized support plans, wellness strategies, and crisis/safety plans as needed. Conduct home visits, wellness checks, and housing condition assessments. Assist residents with navigating systems such as healthcare, mental health, income supports, and legal services. Make referrals and facilitate warm hand-offs to internal and external service providers. Advocate for resident needs, reduce barriers to services, and promote long-term housing retention.

Community Engagement & Programming

Foster a strong sense of belonging among residents through engagement and inclusive community-building. Plan and facilitate life skills workshops (e.g., budgeting, nutrition, communication, resident rights). Coordinate and run weekly programs for priority populations (e.g., women-led families, youth, seniors). Support and encourage participation in the community gardening initiative. Address food insecurity by connecting residents with resources and food supports. Engage with local organizations to bring in additional programming based on resident interests and needs.

Property & Community Safety

Perform daily property checks and collaborate with property maintenance on resident and unit-related concerns. Support overall community wellness and safety through daily engagement and monitoring. Attend inspections, case conferences, and team/community meetings as required.

Collaboration & Administration

Coordinate with community partners to ensure wraparound care and targeted programming. Maintain accurate records, including detailed case notes and program statistics.

Qualifications & Experience

Bachelor's degree in Social Work (BSW) or a related human services field. Minimum 3 years of experience in housing support, social services, or community-based case management. Strong knowledge of trauma-informed care, harm reduction, and housing-first principles. Experience with resident intake, support planning, group programming, and crisis response. Familiarity with the Residential Tenancies Act, Mental Health Act, and local support systems. Excellent communication, relationship-building, and de-escalation skills. Strong documentation skills and proficiency in Microsoft Office (Word, Excel, Outlook). Valid driver's license, reliable vehicle, and adequate insurance coverage. Ability to work independently with little supervision. Willingness and availability to work evening hours to accommodate after-hours programming. Clear Police Vulnerable Sector Check required prior to employment.

Skills and Abilities

Strong administrative and organizational skills. Excellent interpersonal and communication skills. Comfortable working with diverse populations using inclusive, nonjudgmental approaches. Proficient in Microsoft Office (Word, Excel, Outlook) and/or case management systems. Cultural Sensitivity and Inclusivity Confidentiality and Professionalism

Working Conditions

In-office, and community Evening work will be required for afterhours events and workshops. Must be comfortable working in a team setting and handling confidential information.

How to Apply

Please submit your resume and cover letter to:

Jeannette Singh

Director of Housing & Life Stabilization, jsingh@ywcaste.ca

Application Deadline:

September 18, 2025

Start Date:

October 1, 2025

Job Types: Full-time, Permanent

Pay: $26.00-$27.01 per hour

Expected hours: 35 per week

Education:

Bachelor's Degree (required)
Experience:

Social Work( or related Human Services field): 3 years (required)
Licence/Certification:

Driving Licence (required) Vulnerable Sector Check (preferred)
Location:

St. Thomas, ON N5P 2S3 (required)
Work Location: In person