Job Description

It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.

Emergency:

Communications Operator (Part-Time)

More

Communications Operator (Part-Time)

To display this page you need a browser with JavaScript support.

Job Number: J1023-0090

Job Title: Communications Operator (Part-Time)

Job Type: Casual Part-Time

Job Category: Communications and Dispatch

Date Posted: October 5, 2023

Closing Date: December 31, 2023

Salary: $33.53 - $43.47/Hour

The Kingston Police recruitment process reflects and demonstrates a commitment to our core values of Respect, Integrity, Professionalism, Partnership, Leadership and Excellence. We are committed to ensuring an equitable process with the goal of achieving a representative workforce of the diverse community we serve.
We are committed to supporting applicants with disabilities, including accommodating individual accessibility requirements.

Kingston Police is proud to serve the Kingston community of 123,363 residents. We have a dedicated workforce of 201 officers and 61 civilians and are one of the oldest municipal police services in Canada. Our members are guided by the mission and values of the Kingston Police. We are committed to achieving our vision of being among the most progressive, efficient and effective community-oriented police services by developing, supporting and engaging our members.

Position Overview

Under the supervision of the Watch Commander, the Communications Operator is responsible for dispatching calls for service and receiving and communicating information to police officers. The position answers and responds to incoming emergency and non-emergency calls, as well as calls received from the 9-1-1 telephone system in a calm and efficient manner. The Communicator is responsible for responding to information received via the 2-way radio communications system and Computer Aided Dispatch (CAD) system as well as querying the CPIC system for information and ensuring all requests by field units are completed. Communicators are responsible for procuring all pertinent information from callers and all other available resources to relay to the police officers in the field.

This position works in a fast-paced, interactive team setting and represents Kingston Police in a professional manner.

The position encompasses two functions - Dispatcher and Call-taker (emergency and non-emergency). This position works rotating shifts, including nights and weekends, with potential for call-outs.

Responsibilities

• Receive emergency 9-1-1 calls or texts for Fire, Police or Ambulance and facilitate immediate contact with the appropriate Fire, Police or Ambulance service
• Maintain contact with the caller until the other agency has taken over the call. Screen calls by prioritizing and redirecting enquiries from the public to the proper entities. Terminate non-emergency calls and discourage public misuse of the system. Arrange for and assist with the deployment of non-police resources
• Generate Police calls for service by making entries on the CAD system and record information reported by or given to road units by means of the Cad system, continually updating individual unit histories
• Dispatch units to calls for service, keep up-dated on all information entered on the call and keep engaged units advised of all pertinent incoming information (via Computer Aided Dispatch system and radio)
• Ensure officer safety at all times by means of accurate status reports and welfare checks, particularly in potentially dangerous situations
• Provide back-up unit(s) in potentially dangerous situations
• Monitor air traffic, controlling airtime and preventing misuse
• Monitor lunch hours, scheduled court appearances, appointments or special duties of officers to ensure efficient deployment of units
• Ensure that the supervisor is kept apprised of emergency calls, dangerous situations and unusual events
• Ensure proper MDT and Radio etiquette is adhered to
• Perform CPIC and in-house checks for units anticipating requests
• Ensure complainants are kept advised on overdue waiting incidents, advising of delay, or canceling as appropriate
• Train and/or assist in training new communications personnel
• Prepare documentation, memos, and reports and attend court when required
• Other duties and responsibilities as assigned.

Qualifications

• Experience in emergency response, distress situations and/or high-stress call centre and shift environment
• Post-secondary degree and/or diploma in 911 Emergency Telecommunications or related field
• Previous experience dealing with demanding people in crisis and distress
• Knowledge of police procedures, rules and regulations, CPIC, RMS, 10 codes, phonetics, boundaries, AT&T language lines, PARIS, computer-aided dispatch, and TDD lines
• Proven ability to multitask, adjust priorities, and work in a fast-paced and demanding environment
• Knowledge of customer service skills required under the Accessibility for Ontarians with Disabilities Act
• Excellent organizational skills
• Excellent communication skills (verbal, written, and listening)
• Demonstrated problem-solving abilities
• Knowledge of emergency system processes, organizational structure and hierarchy, and communications procedures
• Possess experience with computers and software applications in a Windows environment
• Understanding of the rationale behind Kingston Police policies and procedures and the impact on delivery of service
• Solid understanding of the Kingston Police mission, vision, and values and how the position fits within the overall direction of the organization

Employment Equity

The Kingston Police hire on the basis of merit and are committed to reflecting the diversity of the Kingston community and Canada. We are committed to non-discriminatory, barrier-free and accessible employment practices in compliance with human rights legislation and the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please indicate this in your cover letter or contact Human Resources at 613-549-4660, ext 2287 or 2282. Although we appreciate all applications, only those selected for an interview will be contacted.

Kingsron Police