Job Description

Communications Coordinator
aims to inspire everyone who attends our campus - artists, leaders, and thinkers - to unleash their creative potential.
Banff Centre for Arts and Creativity acknowledges, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as "Minhrpa" (translated in Stoney Nakoda as "the waterfalls") and the Treaty 7 territory and oral practices of the Iyarhe Nakoda (Stoney Nakoda) - comprised of the Bearspaw, Chiniki, and Goodstoney Nations - as well as the Tsuut'ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.
The Opportunity
The Communications Coordinator assists the Marketing and Communications teams in the preparation, implementation, execution, and evaluation of Communications activities at Banff Centre. The objective of this position is to support Banff Centre's Marketing and Communications needs to achieve the goals of the organization.
This role gets a first-hand look at how we tell Banff Centre's story to a number of important stakeholders: our participants, our audiences, our local community, our staff, and more. They will be in-the-know of exciting Banff Centre programs, events, and initiatives, and will play an important part in disseminating these stories across a variety of platforms, from the press to the website to staff meetings.
Roles and Responsibilities
Reporting to the Director of Communications, below are some key accountabilities:
Internal Communications/PR/Media

• Assist in gathering content for and executing internal communications, like emails, newsletters, intranet posts, and instant messaging
• Assist in maintaining ongoing records of key quotes, testimonials, photos, etc. for annual reporting
• Assist in gathering media mentions and clippings for post-event reporting
• Assist with communications-related website updates, article and story creation, and photo management
• Assist with media material creation, research, and/or dissemination, such as media calls, press releases, listings documents, etc...
• Manage local event listings outlets for public Banff Centre events
• Proactively watch for new outlets, writers, and social media influencers to include in overall communications and media relations strategies
• Monitor Communications inbox and work with Director of Communications to facilitate requests
• Assist Director in preparation for Communications-led events like webinars, staff meetings, etc.
• Assist in gathering and editing content for Reflections, Banff Centre's annual Report to Community
• Assist in selecting key media images and work with Banff Centre Photo Services

Community Relations and Marketing Promotions

• Work with the Marketing and Communications team members in the implementation of Marketing and Communications plans. This includes:

• Researching, writing, editing, and proofing written materials
• Working with graphic designers and web specialists on communications materials related to campaigns
• Executing a community relations strategy that promotes Banff Centre awareness, food and beverage engagement, and event attendance among Bow Valley locals
• Executing a staff engagement strategy to promote Banff Centre awareness, food and beverage engagement, and event attendance among internal staff
• Managing charitable ticket and hotel stay giveaway donation requests

Online Engagement

• Assist Officer, Social Media in social monitoring and engagement
• Monitor and respond to online review platforms like Yelp, TripAdvisor, and Google Reviews with approved messaging
• Reporting on comments to Marketing and Communications and impacted Banff Centre departments as needed
• Support the Communications team's social media objectives by participating in social media capture plan as needed
• Support template creation and updates to assist in online announcements and information sharing Build Facebook Events for public Banff Centre events

Other

• Ensure all related activities align with Banff Centre brand guidelines. This includes communicating and implementing the positioning phrase, key messages and visual identity adopted by the organization.
• Assist in the research, development, and upkeep of relevant contact databases
• Assist in research and analysis, identifying audiences and strategies/mediums for reaching prospective and current target groups and timelines for completion of work
• Stay informed through attendance of programs, conferences, performances, gallery exhibitions, readings, lectures, rehearsals, films, etc.

Qualification and Educational Requirements

• 1 to 3 years of related Marketing and Communications experience is required
• Undergraduate degree or diploma in communications, marketing, public relations, or a related field
• Experience working with an arts institution, conferences, hospitality, and/or a post-secondary institution is considered an asset
• Proven writing and editing skills are required
• Proven computer skills with an extensive knowledge of MS Office, familiarity with Internet, and web-based communication. Strong attention to detail and time management skills to manage multiple projects with concern for accuracy
• A fundamental knowledge and understanding of Marketing and Communications and communications practices
• Exceptional customer service with a client focus to clearly understand needs of programs, services, and administrative areas
• High level of reliability and motivation
• Self-directed with the ability to work under broad direction without close supervision
• Adaptable to changing priorities and tasks
• A team player with excellent interpersonal communication
• Analytical skills that enable good problem solving
• Bilingual (French/English) is an asset

Special Requirements

• Due to the nature of the job and department, this position may require the candidate to be available to work a flexible schedule at times, including evenings and weekends, when needed.

Employment Terms &

• In accordance with CUPE 4318, this is a unionized, salaried support staff position, subject to a 6 month probation period.
• The annual salary for this position is between $42,432.00 and $44,553.60, depending on experience, based on working 40 hours per week.
• The successful candidate will have access to a range of benefits through Alberta Blue Cross and will be eligible to participate in our defined benefit pension plan.
• Benefits of working at Banff Centre are:

• Transitional staff housing options (based on availability)
• Professional development
• Employee Assistance Program
• Hybrid work environment (3 days in the office, 2 days remote)
• Health care spending account
• Staff cafeteria and restaurant discounts
• Onsite fitness facility at a discounted rate - first month free for new staff!

Application Process

• We are accepting applications for the Communications Coordinator position until until 11:59pm MDT on Sunday, October 26, 2025.
• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.
• Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.

Skills Required