Job Description

Requisition ID: 339640

Position Number: 20070833

Posting End Date: August 21, 2023

City: Winnipeg

Site: St. Boniface Hospital

Department / Unit: Telephone & Inquiry - SBH

Job Stream: Non-Clinical

Union: CUPE-FS-WCHREO

Anticipated Start Date: ASAP

FTE: 0.10

Anticipated Shift: Days

Daily Hours Worked: 4.00

Annual Base Hours: 2015

Salary: $19.763, $20.355, $20.966, $21.593, $22.244, $22.909

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We\'re united by a shared commitment to excellent and equitable health care.

Position Overview

Under the general supervision of the Manager, Patient Registration, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface General Hospital, the COMMUNICATIONS CLERK is responsible for: performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include: answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists, etc.; and performing other related duties as assigned.

Experience

• Six (6) months related* experience OR six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.

*NOTE: Experience as a Ward Clerk, Unit Assistant, Receptionist, Secretary I, Secretary II or Dispatcher is deemed to meet the definition of "related" experience.

Education (Degree/Diploma/Certificate)

• Grade XII or recognized equivalent

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Fluently bilingual in both English and French**
• Ability to work in a Windows operating environment.
• Keyboarding skills.
• Ability to read, write, speak and understand English.
• Ability to interact well with others.
• Ability to retain information which is of a confidential nature.
• Ability to multi-task in a fast paced environment.
• Good interpersonal communication skills.
• Good telephone manner.
• Ability to adapt readily to stressful situations.
• Ability to work independently with minimal supervision.

**The candidate must be able to understand and speak French at a proficiency level that allows them to sustain varied in-depth conversations with patients and families. Language proficiency will be evaluated in order to assess the applicant\'s proficiency level. For more information on the required proficiency level, please conatct the Human Resources Department.

Le candidat doit pouvoir comprendre et parler le fran\xc3\xa7ais afin de soutenir une vari\xc3\xa9t\xc3\xa9 de conversations avec les patients et les familles. Une \xc3\xa9valuation de la ma\xc3\xaetrise de la langue sera effectu\xc3\xa9e dans le but de v\xc3\xa9rifier le niveau de comp\xc3\xa9tence du candidat. Pour de plus amples renseignements au sujet du niveau linguistique, veuillez communiquer avec le service des Ressources humaines.

A RESUME IS REQUIRED WHEN APPLYING FOR THIS POSITION

Physical Requirements

Not Applicable

St. Boniface Hospital is committed to empowering a workforce that welcomes and celebrates diversity by fostering culturally safe places for all employees. We strive to celebrate our diverse workforce and the outstanding work we do every day.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Winnipeg Regional Health Authority