Job Description

Hi. We're Trellis.

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people's capacity to deal with life's challenges.



With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We're Trellis - and we're always growing!

Our Values

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.

Courage:

We willingly embrace growth, and don't see it as optional

Empathy:

We relentlessly care about the growth of others and won't let anyone go unsupported

Learning:

We choose to grow through uncertainty, even when the status quo feels easier

Impact:

We go beyond what seems doable and prove that growth is possible.

Our Commitments

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.



We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis' reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

What Trellis Offers

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits:

Flexible Health & Wellness Benefits RRSP Group Savings Plan Free and confidential support through the Employee & Family Assistance Program Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off Ability to swap statutory holidays for other days of importance to you Consistent Training & Development Opportunities Diversity and Inclusion embedded into everyday practice. Hybrid work schedule, allowing for a flexible workspace and place.
For more info on Trellis Society, visit www.growwithtrellis.ca or find us at @TrellisYYC on social media.



The Role: Communications and Engagement Lead (Full-Time)



As the Communications & Engagement Lead, you are the connector and project quarterback of the Communications & Engagement team. Every new request, media inquiry or opportunity starts with you. You clarify the need, create a plan and make sure the right person is on it. You thrive on organization and accountability, keeping Monday.com (our project management tool) up-to-date and ensuring nothing falls through the cracks.



You're a mentor who supports strong writing and storytelling across the team and you're the final editor who makes sure internal communications, program handbooks and major publications are sharp and consistent. You build relationships with media, lead internal communications and play a key role in strategic initiatives like foster care recruitment and brand awareness. This role is perfect for someone who loves relationship building, structure, clarity and project management.

Key Duties & Responsibilities

As the Communications & Engagement Lead, you'll be the connector and driver behind Trellis' communications and engagement strategy. You'll bring structure to competing priorities, manage complex projects and ensure our team's work is clear, consistent, and impactful. This includes:Leading the execution of a comprehensive annual communications strategy. Serving as the first point of contact for new requests, media inquiries and opportunities while triaging, scoping, assigning, tracking progress and reporting back to the Director of Engagement and the stakeholder(s). Coaching, mentoring and providing feedback and learning opportunities to Communications Coordinators on the team. Building and maintaining strong relationships with media and engaging on key issues that impact the people Trellis serves. Overseeing writing and editing across formats including media releases, blogs, donor reports, program handbooks and major publications (Branching Out and Report to Community). Leading strategic initiatives while ensuring alignment with organizational priorities. Collaborating with members of the Communications & Engagement team to ensure consistent messaging across internal and external stakeholders. Prioritizing competing demands and allocating resources appropriately to deliver on multiple organizational needs. Empowering Trellis ambassadors to represent the agency at external and community functions.

What You will bring to The Role

Leadership + Inclusive leadership style that invites participation across the agency, provides clarity and direction and invites ongoing feedback.
+ Establish and maintain professional relationships with all stakeholders.
+ Hold oneself and others ethically accountable as to behave and act in the best interest of persons served and the organization.
Project Management + Identify agency-wide needs and prioritize resources to meet competing deadlines.
+ Able to make informed decisions and communicate required actions to team members.
+ Understands both project dependencies and cross-agency interdependencies.
Customer Focus + Ability to determine and utilize appropriate communication channels to reach external and internal audiences.
+ Ensure that communication strategies keep the people served by Trellis at the center.
+ Support the Communications & Engagement Team to identify opportunities to share the Trellis story in a positive and trauma-informed way.
+ Collaborate with the Impact & Evaluation team and program teams to leverage data for advocacy purposes.
+ Build collaborative working relationships on the team and across the organization.
Inclusive Communication + Able to connect Trellis' work to external trends and stakeholders to gain buy in.
+ Share and present information, orally and in writing, in a clear, concise and trauma-informed way.
Self-Awareness + Strong self-reflection skills and the ability to identify personal strengths, weaknesses, opportunities and limits.
+ Manages conflict as it arises in a manner that is respectful of all involved.

Knowledge & Skills Expectations

Bachelor's degree in public relations, communications, or equivalent education and experience. A preference of 3 or more years' experience working in the human services sector Previous mentorship or coaching experience (formal or informal) considered an asset. Demonstrated project management skills, with experience using tools like Monday.com (or similar) to manage multiple projects, competing priorities and deadlines. Experience working with media representatives. Exemplary writing and editing skills across a variety of formats. Strong leadership, interpersonal and cross-cultural communication skills, with a commitment to equity, diversity, inclusion and cultural safety. Strong problem solving, organizing, planning and analytical skills. Ability to work independently while collaborating effectively across teams and stakeholders. Able to work flexible hours according to the needs of the organization.

Other Requirements

Criminal Check with Vulnerable Sector Search and Child Welfare Intervention Check Trauma-Informed Practice, Diversity, Indigenous Awareness and other mandatory Trellis trainings will be required post hire as an Internal Services' Staff.

Reporting Relationship

This position reports to the Director, Engagement.

Join Our Growing Team

The resounding impact we have on individuals and communities is thanks to our network of passionate, open minded and dedicated staff who are committed to the work they do everyday. We're always growing and we're looking for passionate people who want to grow with us! People who are eager to make an impact while continuing to grow their expertise.

We appreciate your interest and thank all who apply but only those selected for an interview will be contacted!