Job Description

At Desjardins, we believe in equity, diversity and inclusion. We\'re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there\'s something we can do to help make the recruitment process or the job you\'re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level NV-08

The incumbent supports and advises caisse managers in developing, improving and implementing communications solutions, practices, programs and tools.

General Information on the Position

The Caisse Desjardins de la Chaudi\xc3\xa8re is driven by a vision and values that place its 74,000 members at the heart of its priorities. Its clientele, which is made up of individual and business members, makes it one of the largest financial cooperatives in Quebec. Moreover, it distinguishes itself by its achievements and its great involvement in its community. With its 200 employees working in 5 service centers, the Caisse has a business volume of over $7 billion. Thanks to the high-potential business development market in which it operates, the Caisse offers opportunities for achievement that allow for the development of resources within the organization.

Are you a passionate employee who cares about customer service? Would you like to be part of a young and dynamic team? Do you want to make a difference in the community? Send us your resume and join the Desjardins experience!

Main responsibilities

Develop the caisse\'s annual communication activities plan based on the allocated budget. Provide recommendations to managers regarding strategies and communication activities targeting various clienteles, community organizations, officers and employees in order to meet their needs for visibility and raise their appeal. Assist managers in carrying out these activities.

Advise managers in developing, improving and implementing communications solutions, programs and tools.

Assist in developing, monitoring and implementing the communications action plan (internal and external), in line with Desjardins Group\'s targeted results and strategic orientations.

Maintain the caisse\'s and Desjardins Group\'s positive image by identifying potential risk and inform the caisse\'s general management and the various partners involved. Monitor activities related to service quality for members and customers (e.g. surveys, processing complaints).

Receive, assess, and recommend sponsorship requests, donations and subscriptions and perform ensuing follow-up activities regarding the level of funding granted. Assist the manager in negotiating sponsorship, donation, and subscription agreements. Assist in producing the caisse\'s social responsibility report.

Oversee the organization of various caisse events, including logistics and the writing of speeches (e.g. annual general meetings, special meetings) and produce the annual report.

Analyze, select and ensure the quality of communication vehicles intended for members and customers (e.g. letters, mass mailings). Produce and disseminate a variety of information (e.g. intended for local newspapers as well as internal communications).

Support caisse representatives in maintaining business relationships with various clienteles and community organizations. Assist with organizing events for customers and community organizations (e.g. information sessions, conferences, school caisse activities).

Moderate social media communities: draft informational content for publication (e.g. advertising, video) and ensure the overall relevance and coherence of comments and interactions.

Identify needs and perform follow-up activities regarding ad placement mandates in collaboration with the various involved partners. Follow up on Desjardins Group merchandising proposals (e.g. ordering promotional material for all caisse sites, posters).

Other working conditions

The work arrangement for the position is hybrid work #LI-Hybrid

Temporary work: scheduled to end on May 10, 2024

Number of jobs available : 1

Qualifications

A minimum of 2 years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowlegde

Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors

Knowledge of external environment

Excellent knowledge of French spelling and grammar

Knowledge of communication and advertising methods, techniques and tools

Knowledge of the philosophy and fundamentals of financial services cooperatives

Knowledge of policies, legislation, standards and ethics governing the operations of the caisse and its centres

Knowledge of service standards

Knowledge of the democratic structure of the caisses and the Desjardins network

Desjardins Cross-sector skills Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job Business insight, Interpersonal Savvy

Work Location Caisse Desjardins de la Chaudi\xc3\xa8re

Trade Union Non Syndiqu\xc3\xa9

Unposting Date 2023-03-16

Job Family Communications (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Desjardins