Job Description

Requisition ID: 389923
Position Number: 20070460
Posting End Date: October 10, 2025
City: Winnipeg
Employer: Shared Health
Site: Shared Health - 330 Portage Avenue
Department / Unit: SH HR Shared Services Comm & Training
Job Stream: Non-Clinical
Union: Non Union
Anticipated Start Date: ASAP
FTE: 1.00
Anticipated Shift: Days
Work Arrangement: Hybrid
Daily Hours Worked: 7.75
Annual Base Hours: 2015
Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.
Position Overview
Reporting directly to the Director, Provincial HR Shared Services, this position is part of a team providing support to Provincial HR Shared Services (PHRSS), Organization Chiefs (Managers) and Timekeepers throughout the Provincial Health Region. This role is responsible for developing, maintaining, and improving internal processes including introducing new technology and tools. The PHRSS team is responsible for the diversified employment, payroll and benefits functions in SAP and QHR for both union and non-union employees across the Province of Manitoba.
Major Responsibilities

• Monitors departmental work systems to ensure that data workflows run smoothly and resolves any issues
• Support, maintain, and improve case assignment, prioritization, and escalation processes; regularly analyze effectiveness and suggest improvements to team managers and supervisors
• Design, build, and maintain reporting solutions by consolidating and analyzing data from all work systems
• Build and maintain automation tools (Power Automate, Excel, Microsoft Teams, etc.) to streamline internal and cross-departmental processes
• Collaborate with PHRSS team members to assess processes, identify common issues, and implement improvements; update and communicate changes to end users
• Manage the documentation library on SharePoint site, keeping Technical Documentation (TD) clear, accurate, and useful
• Develops and maintains high quality and effective communications, process documents, job aids and courseware material
• Utilizes the Learning Management System (LMS) registration system for class availability, student movement and evaluations
• Create, maintain and update SharePoint, training resources and training environments
• Mentor and coach Provincial HR shared service staff
• Review system update requirements; test and communicate changes
• Adheres to all safety and health regulations and safe work practices.
• May be required to perform other duties and functions related to this job description not exceeding above stated skills and capabilities.

Experience

• One to three years' experience in instructional design or technical writing or courseware development
• Demonstrated proficiency in the use of Microsoft Office applications including Power BI and advanced Excel skills required
• Superior ability to manage complex plans and coordinate multiple activities in a fast-paced environment is essential
• Previous Training or Education experience is an asset
• Proficiency with computerized systems (SAP, Adobe Pro, Visio, SharePoint and Success Factors, preferred)

Education (Degree/Diploma/Certificate)

• Complete high school education, Manitoba Standards, required
• Post-secondary degree in communications, computer science, information technology, business analytics, education or another related field is an asset

Qualifications and Skills

• Excellent command of the English Language (oral and written)
• Ability to effectively contribute to a team, with problem solving skills essential.
• Ability to maintain a high level of confidentiality.
• Ability to be a quick learner in a fast-paced environment and work effectively under pressure to meet deadlines.
• Demonstrated ability to deliver results in a dynamic environment

We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.
Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.
This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.
Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.
Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.
We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Skills Required