Job Description

Job Number

:

52738

Are you a highly organized individual with excellent communication skills who thrives in a dynamic environment? The City of Edmonton's Waste Services Branch is looking for a dedicated Communal Waste Transformation Clerk to join our team. This position plays a crucial role in supporting the City-wide transition of apartments and condos to a new three-stream waste collection system. If you enjoy engaging with people, managing information, and contributing to a greener Edmonton, we encourage you to apply!

What will you do?

Make initial phone calls to property managers to arrange access for pail delivery and canvassing visits Update and maintain multiple contact lists and building access information in Geographic Information Systems (GIS) applications Report and escalate any unusual circumstances Answer questions from property managers about the Apartment and Condo Collection project Project Manage a shared business email account, organizing inquiries into appropriate folders Identify the urgency of email responses and assign email drafts to appropriate team members Track due dates of assigned email inquiries and send out approved email responses to Property Managers Assist the Waste Education & Outreach team with reminder phone calls to Property Managers Provide event assistance for virtual presentations and in-person events Identify opportunities for program improvement and provide recommendations to the supervisor Perform other administrative duties

Qualifications

:Completion of the twelfth (12th) school grade including business subjects with emphasis on general office practices or completion of an appropriate certificate program from an approved business school/college Diversified experience in general office practices and procedures, including providing information via telephone

Assets:

Basic knowledge of Waste Services' programs Familiarity with GIS applications

Skills required for success:

Ability to effectively communicate verbally and in writing to citizens Confident phone etiquette, especially when dealing with difficult conversations where property managers may appear to be rushed, irritated, or not understanding how their waste is changing Ability to follow a script when making phone calls and redirect conversations if difficult situations arise Ability to build and maintain effective relationships Ability to take direction and work independently to meet desired outcomes Ability to manage multiple and changing priorities Experience with Google Suite (Forms, Docs, Sheets, Calendar, Gmail) Alignment to our Cultural Commitments and Leadership Competencies Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

Applicants may be tested

Work Environment:

Note

: This position may be eligible for a

hybrid work arrangement

with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52 The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact

employment@edmonton.ca

. Learn more about our

benefits

Up to 1 Temporary, benefits-eligible position that may continue for up to 18 months

Hours of Work:

33.75 hours per week

Salary Range:

$23.181 - $28.644 (Hourly); $40,839.130 - $50,463.570 (Annually)

Talent Acquisition Consultant:

SL/MM


Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

Classification Title

:

Clerk I

Posting Date

:

Jul 16, 2025

Closing Date

:

July 23, 2025 11:59:00 PM (MDT)

Number of Openings (up to)

:

1 - Temporary Full-time

Union

:

CSU 52

Department

:

Waste Services

Work Location(s)

:

Kennedale, 12802 - 58 St Edmonton T5A 4L3