Job Description

*English below*

\xc3\x8ates-vous une personne qui a le sens de l\'organisation? \xc3\x8ates-vous fier.\xc3\xa8re d\'offrir un service \xc3\xa0 la client\xc3\xa8le de haut niveau? Vous \xc3\xaates \xc3\xa0 la recherche d\'une carri\xc3\xa8re et non d\'un simple emploi? La flexibilit\xc3\xa9 du travail \xc3\xa0 domicile quelques jours par semaine vous para\xc3\xaet-elle rafra\xc3\xaechissante?

Si \xc2\xab oui \xc2\xbb est la seule r\xc3\xa9ponse qui vous vient \xc3\xa0 l\'esprit, vous pourriez \xc3\xaatre le (la) prochain(e) commis au service des contrats \xc3\xa0 se joindre \xc3\xa0 la famille FH! Ce poste de premier \xc3\xa9chelon offre de grandes possibilit\xc3\xa9s de croissance au sein de l\'organisation.

L\'annuaire des carri\xc3\xa8res 2023 - FH a \xc3\xa9t\xc3\xa9 reconnue comme l\'une des meilleures employeuses pour les jeunes dipl\xc3\xb4m\xc3\xa9(e)s au Canada par le Canada\'s Top 100 Employers 2023!

Vous d\xc3\xa9sirez en savoir plus? Poursuivez la lecture!

Remarques : Ce poste peut \xc3\xaatre occup\xc3\xa9 \xc3\xa0 distance (t\xc3\xa9l\xc3\xa9travail) en Ontario, au Qu\xc3\xa9bec, au Nouveau-Brunswick, en Nouvelle-\xc3\x89cosse ou \xc3\xa0 Terre-Neuve-et-Labrador

Votre r\xc3\xb4le

• Maintenir l\'environnement de confiance d\'APEXA, y compris la correspondance des donn\xc3\xa9es et l\'\xc3\xa9puration des profils
• Coordonner avec l\'APEXA la r\xc3\xa9solution des probl\xc3\xa8mes dans l\'environnement de confiance
• Maintenir, r\xc3\xa9cup\xc3\xa9rer et distribuer les courriels de la bo\xc3\xaete de r\xc3\xa9ception des contrats
• Assurer la gestion des documents, la num\xc3\xa9risation et l\'archivage \xc3\xa9lectroniques
• Mettre \xc3\xa0 jour et conserver l\'information exacte dans plusieurs applications administratives
• Offrir un soutien client hors pair aux partenaires internes et externes
• Assurer le maintien des normes de niveau de service
• Communiquer efficacement avec les coll\xc3\xa8gues, les assureurs, les conseill\xc3\xa8res et conseillers et les clientes et clients
• \xc3\x8atre disponible pour les remplacements et les vacances
• Effectuer toute autre t\xc3\xa2che confi\xc3\xa9e

Qualifications requises

• Dipl\xc3\xb4me d\'\xc3\xa9tudes coll\xc3\xa9giales, dipl\xc3\xb4me universitaire ou exp\xc3\xa9rience \xc3\xa9quivalente
• Cours li\xc3\xa9s \xc3\xa0 l\'industrie, un atout
• Bilinguisme - anglais et fran\xc3\xa7ais

Comp\xc3\xa9tences requises

• Attitude ax\xc3\xa9e sur le service
• Autonomie et motivation
• Bonne gestion du temps et aptitude \xc3\xa0 effectuer plusieurs t\xc3\xa2ches \xc3\xa0 la fois
• Aptitudes pour la communication orale et \xc3\xa9crite
• Souci du d\xc3\xa9tail et du suivi
• Sens de l\'organisation
• Aptitudes pour le travail d\'\xc3\xa9quipe, la collaboration et les relations interpersonnelles
• Adaptabilit\xc3\xa9

Exp\xc3\xa9rience requise

• Exp\xc3\xa9rience av\xc3\xa9r\xc3\xa9e dans le secteur de l\'assurance et des services financiers
• Exp\xc3\xa9rience av\xc3\xa9r\xc3\xa9e en service \xc3\xa0 la client\xc3\xa8le
• Solide exp\xc3\xa9rience avec la suite Microsoft, notamment Word, Excel et Outlook
• Connaissance des applications administratives (Wealthserv, sites des assureurs, Sentry File, APEXA), un atout

Avantages sociaux

Un environnement professionnel, stimulant, solidaire et familial - \xc3\xa0 ses d\xc3\xa9buts, l\'entreprise ne comptait que quatre employ\xc3\xa9s! Une organisation qui incarne ses valeurs MOTEUR.

Quelques-uns des avantages que nous offrons :

• 3 semaines de vacances pay\xc3\xa9es;
• un excellent r\xc3\xa9gime d\'assurance collective;
• un r\xc3\xa9gime collectif de retraite avec contrepartie de l\'employeur;
• des journ\xc3\xa9es de cong\xc3\xa9 personnel flexibles pour les maladies, les urgences, etc. de l\'employ\xc3\xa9 ou de sa famille;
• des r\xc3\xa9compenses et des marques de reconnaissance qui soulignent les rendements significatifs (entre coll\xc3\xa8gues) et les \xc3\xa9tapes importantes de la vie, tant personnelle que professionnelle;
• programme de cr\xc3\xa9dit mieux-\xc3\xaatre;
• des programmes personnels et professionnels qui vous permettent d\'\xc3\xa9voluer, d\'apprendre et de vous perfectionner, notamment des programmes d\'apprentissage en ligne \xc3\xa0 la demande, le remboursement des frais de scolarit\xc3\xa9 et le d\xc3\xa9veloppement du leadership.

Qui sommes-nous?

La Financi\xc3\xa8re Horizons est une agence de gestion g\xc3\xa9n\xc3\xa9rale (AGG) d\'envergure nationale et de premier ordre, d\xc3\xa9tenue et dirig\xc3\xa9e par des Canadien.nes, qui offre aux conseill\xc3\xa8res et aux conseillers financiers une gamme compl\xc3\xa8te de produits et de services d\'assurance vie et sant\xc3\xa9, d\'assurance et rentes collectives, de placements, de r\xc3\xa8glement \xc3\xa9chelonn\xc3\xa9 et de gestion des risques, partout au Canada. Notre si\xc3\xa8ge social se trouve \xc3\xa0 Kitchener, en Ontario, et nous avons plusieurs bureaux au Canada. La section Notre histoire nous pr\xc3\xa9sente plus en d\xc3\xa9tail, mais nous souhaitions faire preuve de concision. Si vous avez lu jusqu\'ici, merci de votre attention. Si ce poste semble fait pour vous, alors n\'h\xc3\xa9sitez surtout pas \xc3\xa0 postuler! :)



Are you someone that loves to stay organized? Do you take pride in providing high levels of customer service? Are you looking for a career and not just another job? Does the flexibility of working from home a few days a week sound refreshing?

If \'yes\' is the only answer that comes to mind, then you could be the next Contracting Administrator to join the FH family! This is an entry level position with room to grow within the organization.

The Career Directory 2023 - FH has been recognized as one of the best employers for recent graduates in Canada by Canada\'s Top 100 Employers 2023!

Curious, and want to know more? Keep reading!

Note: This role can be remote across Ontario, Quebec, New Brunswick, Nova Scotia, or Newfoundland and Labrador

What will you be doing in this role?

• Maintain the In-trust environment of APEXA, including data matching and profile scrubbing
• Co-ordinate with APEXA to solve issues within the in-trust environment
• Maintain, retrieve and distribute e-mails from contracting inbox
• Maintain document management, electronic scanning and filing
• Update and maintain accurate information on multiple back office systems
• Provide superior customer support for internal and external partners
• Ensure Service Level Standards are maintained
• Communicate effectively with colleagues, insurance carriers, advisors and clients
• Back up and vacation coverage as required
• Perform any other duties as assigned

What qualifications are required?

• College diploma, University degree, or equivalent experience
• Industry courses would be an asset
• Bilingual - French and English

What competencies are required?

• Service oriented
• Self-starter and self-motivated
• Time management and multi-tasking skills
• Communication skills - verbal and written
• Attention to detail, and follow through
• Organizational skills
• Teamwork, collaboration, and strong interpersonal skills
• Adaptability

What should your experience look like?

• Proven experience in insurance/financial services industry
• Proven experience in customer service
• Proven experience with Microsoft programs such as Word, Excel and Outlook
• Knowledge of all back office systems (Wealthserv, carrier sites, Sentry File, APEXA), an asset

Benefits & Perks

As a member of the FH family you can expect a professional yet engaging, supportive and family like environment - our company started with 4 employees! An organization that lives and breathes its DRIVER Values.

These are some of the benefits we provide:

• 3 weeks of paid vacation
• Excellent Group Benefits plan
• Group Retirement Plan with employer matching
• Flexible and supportive Personal Days for employee or family illness, emergency etc\xe2\x80\xa6
• Reward and Recognition that celebrates and rewards for impactful performance (peer to peer) and life milestones both personal or professional
• Wellness Credit program
• Personal and Professional programs that allow you to grow, learn and develop including on-demand e-learning programs, Tuition reimbursement and Leadership development

Who are we?

Financial Horizons is the leading, national, Canadian-owned and operated Managing General Agency (MGA) that offers a comprehensive selection of life/health insurance, employee benefits, pensions, investments, structured settlements, and risk management products and services to advisors throughout Canada. We are headquartered in Kitchener, Ontario, and have a national presence with offices across the country. There is a lot more to us under the \'Our Story\' section, but we\'re trying to keep it short here. If you\'ve read this far, first of all, thank you for your time, second, if this seems like a great fit for you, then we look forward to your application! :)

Financial Horizons