Job Description

Title: Commercial Support Analyst
Location: Mississauga, ON (Hybrid)
Who We Are:
Just Energy is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy.
The Commercial Support Analyst plays a vital role within the Commercial Account Management team. Serving as a subject matter expert, the Analyst operates across multiple key functions within this advanced commercial team. They will be responsible for conducting attrition analysis across all commercial markets and evaluating business operations and performance to support informed decision-making. Additionally, the Analyst will contribute to various other functions, such as handling Adds, Assignments etc., and other related tasks, while actively driving business process improvement initiatives. The Analyst will also oversee additional support tasks as needed, ensuring the seamless operation of key processes.
Responsibilities:

• Possess expert knowledge of systems and processes related to Account Management functions.
• Collaborate closely with sales, customers, and other departments to resolve issues and align commercial strategies with organizational goals.
• Present findings and recommendations to senior leadership, translating complex data into clear and concise insights.
• Take full ownership of conducting deep dive attrition analysis, identifying gaps, and providing actionable recommendations to enhance attrition recovery efforts.
• Demonstrate a strong sense of urgency and initiative, driving positive outcomes while managing the entire customer relationship.
• Ensure compliance with performance and customer support standards, maintaining risk awareness.
• Maintain proficiency in core Account Management functions and contribute to customer-facing support, ensuring quality levels are met to support team service performance.
• Proactively identify potential escalation risks through attrition analysis and provide valuable insights to leadership.
• Manage time-sensitive contract modification tasks with precision and accuracy.
• Support improvement initiatives aimed at delivering customer value, service excellence, and operational efficiency.

Requirements:

• Highly driven, goal-focused, and persistent, with a strong sense of urgency.
• Committed to delivering outstanding customer experiences and focused on driving business success.
• Exhibits strong initiative and excels in collaborative team settings.
• Excellent written and verbal communication skills.
• Enjoys engaging with people and effectively adapts to different personalities and situations in business interactions.
• Capable of independently planning and executing tasks with minimal supervision.
• Strong consultative skills, collaborating effectively with customers, sales teams, and sales partners.
• Proven track record in account management, successfully building, maintaining, and enhancing customer relationships.
• Detail-oriented and meticulous in all aspects of work.
• Technically proficient with a solid understanding of various systems and tools.
• Advanced expertise in Excel and Microsoft Office Suite, including proficiency in generating reports and creating presentations.
• Demonstrated ability to collaborate effectively in fast-paced, team-driven environments.
• Proactive and results-oriented, with a strong commitment to continuous improvement.

Education: Bachelor's degree preferred
Benefits:
Just Energy offers a robust benefits plan for staff members, as well as Employee Assistance Programs that offer a wealth of tools and resources to enrich the employee experience. The company also provides a number of cost-free, self-development courses for those that wish to build on their skills and competencies. In addition, a variety of awards offer another opportunity to recognize and reward employees.
We offer:

• Competitive compensation
• Performance based bonuses
• Comprehensive benefits package
• Hybrid Working Model
• Health and wellbeing tools and resources and more...

Just Energy and its subsidiaries are an equal opportunity employer. We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply.

Skills Required