Job Description

Company Description

With more than 160 sales and logistics facilities in over 70 countries, highly efficient in-house production and more than 7,000 employees, the Doka Canada is one of the world\'s leading companies for developing, manufacturing and distributing modern system formwork technology. Our strong and effective sales organization gives construction firms all over the world swift access to pathbreaking formwork solutions and services for all areas of cast-in-place building construction.

If you are interested in the Formwork Industry, passionate about what you do, have an inner drive to succeed, a desire to learn and grow from your experiences, then we want to hear from you!

We offer the opportunity of career growth and a competitive compensation package working with a great cohesive team.



Position Summary

Reporting to the Operations Manager, the Commercial Office Coordinator (COC) will assist in the administration of the daily work of the Operations Department including assisting with month end closing duties. He/she will collaborate with the Sales team to handle all aspects of servicing accounts. This includes but is not limited to order processing and invoicing, inventory management/control, processing returns, voids, branch office and equipment logistics, yard operations.

Some Key Responsibilities

• Manages and maintains all aspects of customer accounts and the order process including order placement, order entry, follow up, price verification and product inquiries, using an in house order processing system;
• Communicates with customers/sales personnel regarding product availability, delivery dates, order cancellations, and order status via phone, fax and email in a fast-paced environment;
• Connects on a daily basis with all levels of staff in all departments (Sales, Engineering, Operations, Finance) and Yard personnel etc. to ensure customer needs are met;
• Able to effectively handle a high volume of calls and respond to inquiries or resolve issues in a timely manner;
• Timely communicate issues that affect the original order status;
• Accurately handles pricing, order entry billing and credit requests on a timely basis;
• Identifies and researches any order processing system inaccuracies, recommends solutions and takes action ensuring corrective measures are immediately implemented;
• Manages the back order process and consistently ensures that back orders have been satisfied;
• Identifies insufficient inventory and notifies logistics/operations personnel to ensure the procurement and equipment transfer process begins immediately;
• Reviews order confirmations to confirm accurate billing;
• Consistently quotes the correct custom item cost price and list price to both the customer and salesperson;
• Confirms freight costs are added to all orders except customer pick up orders.

Qualifications

• High School Graduate;
• 1-3 years related experience (customer service, accounting, business administration, or logistics preferred);
• Possesses strong problem resolution skills;
• Strong interpersonal, communication, organization and follow-up skills along with a strong numerical aptitude required;
• Effectively manages multiple tasks and handles all responsibilities with a strong sense of urgency;
• Able to manage time effectively, take initiative, manage and adjust priorities;
• Excellent interpersonal & communication skills including an excellent command of English (speaking, reading, writing);
• Proficient using Microsoft Office applications;
• Willing and able to learn new products, concepts and techniques and computer software programs;
• Team player able to work independently in a results-driven, fast-paced environment.

Additional Information

To qualify:

• Applicants must reside in Canada and be authorized to work for any employer in Canada (ie. Must be a Permanent resident or Canadian work permit holder).

Doka is an Equal Opportunity Employer. A company of the Umdasch Group.

Doka