Job Description

Commercial Lines Support Specialist - Tech-Forward, Career-Driven Opportunity

We are hiring a

Commercial Lines Support Specialist

to join our innovative and growth-focused team!

This role is an excellent opportunity for a highly organized, communicative, and tech-savvy individual to build a

long-term career in the insurance industry

. It's more than administrative support -- you'll gain exposure to insurance markets, use modern digital tools, and actively work toward becoming a

licensed broker

. This is

not a data entry role

; strong critical thinking, communication, and initiative are key.

If you're passionate about technology, eager to develop market knowledge, and committed to growing your insurance expertise in a client-focused environment, we want to hear from you.

Why Join the Jones Insurance Team?

Tech-Forward Environment

- We embrace digital platforms and tools to enhance client service and operational efficiency. You'll gain experience using leading-edge Broker Management Systems, insurer portals, and integrated communication platforms.

Career Growth and Licensing Path

- This role offers a clear trajectory toward becoming a

licensed, client-facing broker

, including mentorship, financial support for licensing, and structured learning.

People-Focused Culture

- We deliver outstanding client service and foster a supportive, collaborative environment with strong team values.

Work-Life Balance & Perks

- Enjoy flexibility, paid birthday leave, two paid volunteer days annually, and a comprehensive benefits package.

Key Responsibilities:

Provide advanced support to Commercial Account Managers and Brokers -- far beyond data entry. Compile, proofread, and process insurance applications, endorsements, renewals, and related documentation with precision. Prepare professional client proposals, renewal packages, and premium finance agreements. Use Broker Management Systems and insurer portals efficiently to maintain client records. Coordinate client and broker service requests, demonstrating excellent communication and service skills. Assist with payment processing and follow-ups. Organize meetings and resources with a tech-savvy approach. Comply with regulatory standards and internal procedures. Participate actively in training and licensing preparation, with a focus on developing insurance market expertise.

Qualifications and Competencies:

2+ years in an administrative, insurance, or client-service environment (finance/professional services preferred). Strong digital fluency: Excel, Outlook, Teams, and CRM/BMS familiarity. Excellent verbal and written communication -- you're confident engaging with both clients and internal teams. Demonstrated organizational strength and ability to manage priorities in a fast-paced setting. Committed to obtaining an insurance broker license within the first year. Interest in developing in-depth knowledge of the insurance markets and commercial coverage solutions.

Employment Details:

Job Type

: Full-time, Permanent

Work Location

: In-person, hybrid flexibility after 6 months

Schedule

: Monday to Friday, 9:00 am - 5:00 pm

Compensation

: Competitive salary (commensurate with experience)

Benefits:

Group Health & Dental Insurance RRSP Matching Employee Assistance Program Paid Vacation & Personal Days Profit Sharing Professional Development Support On-Site Parking Paid Volunteer & Birthday Leave
Job Type: Full-time

Pay: $50,000.00-$55,000.00 per year

Additional pay:

Bonus pay
Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Wellness program
Schedule:

Monday to Friday
Work Location: In person