Job Description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support. We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values. We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs. We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a

Client Service Representative

to join our Global team in our Toronto office!

As a Client Service Representative, you will be responsible for supporting the Client Executive and/or Team Leader in meeting the Canadian service requirements of international accounts in conjunction with various non-Canadian domiciled sourcing brokers by developing and maintaining excellent client and source broker relationships.



If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your day as a client service representative

Work directly with foreign broker partners and their foreign clients who are investing in, or have existing operations, within Canada. Ensure that service proficiency and standards are met with all broker partners and clients, in alignment with our Global Services mandate. Handle day-to-Day account service and oversight including marketing campaigns, presentations, clerical work and insurance placements. Conduct coverage comparisons, due diligence and contract reviews. Follow up with underwriters, broker-dealers, and clients on unresolved files. Collaborate with Client Service Managers and/or the Client Executive to negotiate changes, renewals and new businesses (if applicable) with insurers. Request missing information, endorsements, and policy documents from insurers and perform the proper follow-ups. Maintain renewal lists, registers, and records of the policies so that they are organized and up to date. Ensure maximum retention of existing customers by providing exceptional service through regular communication with customers to verify the quality of service delivered as well as meeting and exceeding their expectations.

Our ideal candidate

5-7 years Commercial Insurance experience, exposure to Global / Cross - border business is an asset. Professional designation required (RIBO) Good knowledge of markets and their policy wordings Strong verbal and written communication skills Ability to work well independently, as part of a team Strong experience with Microsoft Office applications Good knowledge of Intact Broker Portal and EPIC is an asset Effective time management and organizational skills Customer focused and service oriented. High attention to detail.

Who we are.

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.



Our Montreal office is located at the heart of downtown Montreal, the largest city in Quebec. Our employees can benefit from the numerous exciting activities organized in the neighborhood.



Let's stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.



Visit our website to learn more about us: www.bflcanada.ca



We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.



Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.


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