Job Description

We offer more than a job, we offer a career!

We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support. We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values. We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs. We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

We are looking for a Commercial Insurance Broker (

Client Service Manager)

to join our Public Sector team in our Toronto office

As a Client Service Manager, you will be responsible for assisting the Client Executive in managing clients by establishing and maintaining excellent relationships with a focus on maximizing their loyalty.



If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working with our team!

Your day as a Client Service Manager

Your Day as a Customer Success Manager (CSM)

As a CSM, you'll manage client relationships and insurance programs from renewal to new business, ensuring smooth service and strong partnerships.

Client Servicing & Support

Respond to client inquiries on coverage and contracts. Collaborate with Risk Manager on contract and tender insurance reviews. Support Public Sector Risk Manager with contract reviews and webinars.

Renewal Management

Schedule pre-renewal meetings 120 days in advance. Prepare underwriting submissions including schedules, loss history, and risk mitigation tables. Analyze loss history and pricing with PS Manager; negotiate renewal terms with insurers. Handle binding instructions, issue cover notes and policy documents, and assist with invoicing. Track insurer conditions and schedule post-renewal meetings.

New Business & Facility Users Program

Manage new business setup, including coordinating underwriting and claims data, preparing submissions, and negotiating terms. Support onboarding and presentations for new clients. Back up Facility Users Program with quotes, renewals, and policy administration.

Your role blends client service, risk management collaboration, and insurer negotiations to deliver seamless insurance solutions.

Our ideal candidate

7-10 years of experience in insurance brokerage. Well-versed in the Property and Casualty insurance world. University degree (typically in business or finance) or equivalent work experience. RIBO Licensed Good project management and presentation skills. Strong verbal and written communication skills Good knowledge of the MS Office Suite (Excel, Outlook, and Word) Strong analytical and problem-solving skills. Effective time management and organizational skills.

Who we are.

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

More about us

Let's stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.



Visit our website to learn more about us: bflcanada.ca/



We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodations are available on request for candidates taking part in all aspects of the selection process.



Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.



#LI-Hybrid