Job Description

Job Summary

We are a well-established growing insurance brokerage known for our collaborative, client-focused culture and supportive team environment. We are currently seeking a

Commercial Insurance Account Manager / Broker

to join our dynamic team. This is an excellent opportunity for a dedicated insurance professional who values integrity, client service, and continuous improvement.

About the Role

The ideal candidate will be a motivated, team-oriented individual with a strong understanding of both personal and commercial insurance products. You will demonstrate the ability to assess client needs effectively and recommend appropriate coverage solutions while maintaining the highest standards of service and professionalism.

We are looking for someone who can manage multiple priorities in a fast-paced environment, consistently brings a positive and proactive attitude to their work, and thrives within a collaborative team.

Key Attributes for Success

A client-first mindset with strong communication and interpersonal skills

Ability to manage a varied workload and adapt to changing priorities

Comfortable receiving feedback and embracing continuous improvement

Professional, solutions-oriented, and committed to representing the brokerage with integrity

Willingness to contribute to team success while independently managing assigned responsibilities

What We Offer

Competitive compensation, starting at $55,000+ based on experience

Comprehensive benefits package, including:

Dental care Disability insurance Extended health and vision care Life insurance RRSP matching
On-site parking

Supportive, team-based work environment

Ongoing professional development and training opportunities

Full-time schedule: Monday to Friday, 8:30 AM - 4:30 PM

Responsibilities

Deliver prompt, accurate, and professional service to clients via in-person visits, email, and phone

Provide insurance advice tailored to client needs and assist in securing all relevant lines of business

Prepare and process documentation, including new applications and updates to existing policies

Liaise with insurers, negotiate with underwriters, and follow up with adjusters regarding claim status

Maintain and update client information in brokerage and insurer systems

Conduct policy reviews, communicate policy changes, and process renewals

Manage daily abeyances to ensure timely and effective client follow-up

File and monitor claims, keeping clients informed of progress

Qualifications

Valid Insurance Broker License in good standing with FCNB

Minimum 3 years of experience in an insurance brokerage setting or company commercial underwriting

CAIB, CIP, or other insurance designations are considered an asset

Experience with Power Broker and Applied Ratings Systems is a strong advantage

Prior commercial insurance experience

Strong organizational skills, attention to detail, and ability to work both independently and collaboratively

High level of professionalism, discretion, and ethical conduct

All Applications will be kept strictly confidential.

Job Type: Full-time

Pay: $55,000.00-$70,000.00 per year

Work Location: In person