Job Description

Waverley Chrysler is a proud, locally owned family business, and we have an immediate opening for a Parts Counter Advisor to join our fun and fast-growing team!

We're looking for someone passionate about the automotive industry and committed to delivering exceptional customer service to our valued clients. If you're eager to thrive in a positive, energetic dealership environment and grow your career, we'd love to hear from you!

Key Responsibilities:

Assist Internal Collision Center, Wholesale/Retail customers and Service technician with parts selection in a professional, friendly, and efficient manner Offer companion parts and promote current specials to ensure full product exposure Answer incoming phone calls, provide accurate price quotes, and share relevant information Notify the Parts Manager of any out-of-stock items or urgent shop material needs Communicate ETAs and arrivals to Collison Advisors, Customers, Tower Operator and Service Advisors Follow up on back-ordered parts Process payments or obtain credit authorization from retail customers Maintain accurate records of repair orders, invoices, and special-order parts Keep personal and department workspaces clean and organized Stay up-to-date with training programs, product updates, and dealership processes Participate in lost sales tracking initiatives with the Parts Manager Uphold a professional appearance and attitude at all times
What We're Looking For:

1-5 years of FCA (Chrysler) parts experience is an asset Post-secondary education or relevant training in automotive parts is preferred Experience with MPI Claims (RPS), Collision/RepairLink, Partsbridge, DealerCONNECT, StarParts, and Reynolds & Reynolds is a strong asset Solid understanding of parts operations and inventory control Strong communication, negotiation, and conflict resolution skills Excellent organization and time management abilities Detail-oriented, self-motivated, and resourceful Proficiency with Microsoft Office (Word, Excel, Outlook, etc.) Valid driver's license with a clean driving record
What We Offer:

Competitive, above-industry-average wages for qualified candidates Comprehensive health and dental benefits A dynamic, supportive dealership environment Opportunities for professional development and career growth A positive, team-oriented workplace culture
Job Type: Full-time

Pay: $46,000.00-$60,000.00 per year

Work Location: In person