Job Description

Debt Control Agency Inc

Full Time Position, Range $40,000 - $45,000 base annually

Debt Control Agency Inc (DCA)

is one of the most prestigious collection agencies in Canada with its Head Office in Toronto, Ontario and Branch Offices in Laval, Quebec and Kelowna, British Columbia. We have been providing full cycle of collection services from customers cure program to third party and legal program for over 20 years.

Our clients include many of Canada's largest financial institutions, utilities, and government sectors. As we continue to grow, we are looking for enthusiastic, self-motivated, career minded individuals with third party collection experience and, or sales experience to augment our existing teams.

Due to our ongoing success and growth, we are in the process of expanding our Operations in

Kelowna, BC,

and looking to recruit 3 self-motivated, career minded individuals with

third-party collection experience

to augment our existing teams.

This position is on-site, and the hours of operation are

Monday to Friday 8:00 am - 5:00 pm

Responsibilities

Contacting debtors by telephone for overdue payments and document arrangements Negotiating payment terms and methods using critical thinking and probing questions to overcome objections Utilizing skip-tracing tools and dialer bases to locate debtors Identify cases for special handling according to company's and client's criteria, including legal actions and asset attachment Accurately document all communication Compliant with all Provincial and Federal Regulatory Guidelines with respect to the collection industry, Bank's Policies, Client Specific Directives and Operational Risk Requirements

We are interested in hearing from career-minded individuals with:

Strong negotiation and customer service skills Detail-oriented, organized, and efficient working with targets and tight deadlines Previous collection or sales experience is an asset Excellent oral and written communication skills Stronger than intermediate computer literacy

Successful Candidates will receive

Competitive salaries based on industry experience Monthly Performance Commissions and Bonuses Group Benefit Plan
Debt Control Agency Inc. is an equal opportunity employer; however, only qualified applicants will be contacted.

Job Type: Full-time

Pay: $40,000.00-$45,000.00 per year

Additional pay:

Commission pay
Benefits:

Dental care Extended health care Vision care
Work Location: In person