Job Description

Company Description

LI-HYBRID

***Candidates should be based within the GTA to be considered for this role.***

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role

• Make and receive calls to/from customers to collect payments from customers that are delinquent on their loans.
• Review customer files to determine days past due, promise to pay history and other information to determine negotiation path.
• Negotiate best possible arrangements that are beneficial for the business and the customer.
• Document all activity in the collections system.

Qualifications

Education

• High School diploma/GED
• General windows based computer knowledge

Experience

• Prior call center, collections or sales background strongly preferred

Skills

• Excellent communication, sales and negotiation skills
• Exemplify quality customer service skills
• Strong attention to detail and problem solving skills
• Must be an analytical and a critical thinker
• Results-oriented and self-motivated
• Ability to adapt to change
• Hard working with excellent attendance
• Ability to type while talking on the phone to customers
• Ability to work in a fast paced team oriented working environment.
• Must be able to work between the hours of 10:30am and 7:00pm EST.

Additional Information

About Us:

***Candidates should be based within the GTA to be considered for this role.***

Momentum Financial Services Group, formerly Money Mart Financial Services is a leading provider of financial services in North America. For 40 years we\'ve been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 700 locations and robust digital and mobile platforms, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart\xc2\xae brand and in Quebec as Insta Cheques\xc2\xae and in United States as Money Mart\xc2\xae and The Check Cashing Store\xc2\xae.

Our highly skilled workforce puts customers first in everything we do. We serve millions of people annually with diverse and innovative financial products and services. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services. We embrace diversity and offer a fast-paced work environment.

All your information will be kept confidential according to EEO guidelines.

Momentum Financial Services Group