Job Description

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It's not a package. It's a promise.

As Canada's leading integrated freight, package, and logistics provider, we've been helping promises get where they need to be for more than 60 years. How does the magic happen?

The journey starts with you

. The places we go, the elements we brave, the promises we deliver -

it's all possible because of our people.

So, whether you're looking to build new skills, make an impact in your community, or inspire your team,

we go there

for you.

Description

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Join our dynamic team as a Collections Representative and play a key role in maintaining strong customer relationships while ensuring timely resolution of account queries. In this role, you will handle a diverse range of responsibilities, from managing inbound inquiries to enforcing payment terms, all while leveraging your expertise in collections and accounts receivable processes.

Responsibilities

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Handle all incoming calls and emails for assigned collection queries Assist customers with invoice queries and resolve issues Liaise between Customer, Sales and internal OTC departments (Payment Processing/Adjustments) Collection of all past due accounts Call and email customers to obtain payment/enforce Purolator's terms Update collection system with pertinent information Perform regular account updates on top critical and risk accounts to management Liaison between Purolator and third party collection agency Liaison between stop service team and risk monitoring Maintaining detailed records, reporting matrix Ensuring all collection activities are compliant with internal best practice policies and standards Assisting team members as required

Education

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Minimum bachelors degree

Experience

Exemplifies and consistently demonstrates our core competencies of communication, innovation, change management, relationship building and leadership Minimum 3 years' customer service and/or related experience in a computerized Accounts Receivable and/or Collection system environment Microsoft and Excel skills - intermediate level or above Keen problem solving skills and AR reconciliation Excellent interpersonal skills with the ability to work in a team environment both live and remotely Excellent telephone and email communication skills ERP knowledge is an asset including S/4HANA and/or SAP Strong customer service skills Knowledge of PCL billing, collections, debt/credit and bad debt reduction English language - French is an asset

POSTING DETAILS

Location:

530 - Corporate

Working Conditions:

Office Environment

Reports to:

Supervisor Collections

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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.


At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution ("AI Tool") to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact:

TalentCOE@purolator.com

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.



At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.