Job Description

We know that the collections industry often suffers from a bad reputation, but in reality, that perception is outdated and unfair to the many companies that lead with integrity and empathy.



At CCA, we're redefining what collections can be. We treat people with respect, communicate with clarity, and focus on finding real solutions--not just chasing payments.



If you believe compassion matters, especially when someone's going through a tough time in their lives--this role offers a chance to make a meaningful impact. You'll connect with individuals, to offer support, listen without judgement, and help guide them through financial challenges with professionalism and respect.



Our downtown Winnipeg office is ready to welcome new team members.

What the Role Involves

As a Collections Officer, you will:




Speak with consumers who've missed payments--some recently, some long-term Establish contact through inbound and outbound calls Work within clear policy and process to offer fair and firm solutions Negotiate payment arrangements in accordance with client and company guidelines Investigate and advise on payment plans and settlement options Serve as the contact/liaison for your assigned account portfolio Document calls accurately and meet compliance standards Manage each call with confidence, an empathetic ear, and clear boundaries Uphold the CCA Code of Conduct by treating every consumer with integrity, honesty, dignity, and respect.

What You Bring

We're looking for individuals who are:



Strong communicators with excellent verbal and written skills Skilled in negotiation and conflict resolution Self-motivated, goal-oriented, and detail-focused Ethical and professional in all interactions Comfortable working independently and in a fast-paced team environment Proficient with computers and fluent in English




Experience in collections, customer service, or call centres is a bonus--but not required. If you're eager to learn, grow, and make a difference, we'd love to hear from you.

How We Support You

We know this work can be challenging, so we've built a workplace that supports your success and well-being--professionally and personally. Here's what you'll find at CCA:

Paid training and licensing

to help you feel confident and prepared from day one

Full-time hours

, including standard 8:00 AM to 4:30 PM shifts and prime-time weekday options

Competitive commission structure

that rewards your performance fairly

Group benefit plan

to support your health and peace of mind

Subsidized public transit

to make your commute easier

On-site Wellness Room

for mental health breaks and relaxation

Secure downtown location

that's convenient and accessible

Friendly, inclusive, and supportive team culture

--we're here to help each other succeed

Opportunities for growth and development

, whether you're building a long-term career or gaining valuable experience

Hands-on learning

in credit reporting, credit repair, and personal budgeting

Team leaders who understand the job

and are committed to helping you thrive

Clear tools and frameworks

that guide your decisions and keep things consistent




We believe in treating our team members with the same respect and care we offer to our clients. When you join CCA, you're not just starting a job--you're joining a team that values your voice, your growth, and your well-being.

Conditions of Employment

To meet provincial licensing requirements,

you must

have a work permit (at least 6 months of validity remaining at time of application), permanent residency, or be a Canadian Citizen. Be available for full-time work.

Criminal Record Check is re

quired for successful candidates.

Our Story

Since 1991,

Commercial Credit Adjusters Ltd.

has been a trusted leader in Accounts Receivable Management across Canada. We specialize in ethical, effective collection solutions tailored to both businesses and consumers. Our commitment to professionalism, integrity, and results has earned us a reputation for excellence in the industry. Learn more about our services at cca.ca