Job Description

Why join us?:

Whitelaw Twining is a highly successful multi-disciplinary firm with a focus on litigation and with offices in Vancouver, Calgary and Toronto providing a full-range of legal expertise. In 2022, we increased the opportunities for our firm and our staff by joining the DWF Group, a global provider of integrated legal and business services.



We are an innovative, passionate team, promoting a professional, supportive and engaging environment to our team members. Since the beginning, we've pushed beyond standard litigation to find progressive, creative solutions for our clients.



We are currently seeking a Collections Assistant to join our team in Vancouver. This is a Full-Time positions in office position.


Responsibilities:
Monitors and follows up on overdue accounts to ensure timely payments Communicates with clients via phone and email to resolve outstanding balances Prepares and maintains accurate records of collection activity and payment arrangements Timely respond to internal/external request and enquiries Coordinates with billing and legal teams to escalate unresolved issues Supports administrative tasks such as generating reports, updating client files, and processing payments or refunds Compiles data reports for individual Partners or Clients regarding their accounts and outstanding balances. Ad hoc projects

What will help you succeed in this role?:
Excellent customer service and communication skills Proficiency in Microsoft Excel and office systems Strong attention to detail Client service oriented and team player Willingness to learn and grow, take on new responsibilities as needed Ability to excel in a high volume, fast-paced environment Ability to manage multiple accounts and prioritize tasks A background in finance, accounting, or administrative support is often preferred

What we offer:

The Salary range for this position is $45,000-$50,000 per year



Benefits & Perks: We offer a comprehensive salary and benefits package that is very competitive, together with opportunities for personal and professional growth.



Our benefits include:

a wellness allowance for fitness expenses; an annual education/tuition allowance; flexible health and dental coverage; long term disability insurance; personal days to help balance outside commitments; employee assistance program; monetary incentive for employee referrals; casual day every Friday

Our firm benefits include Extended Health benefit, Dental coverage, LTD, DI, wellbeing allowance, casual dress code, early finish ahead of statutory holidays and more.


About us:

Whitelaw Twining is part of a global legal and business services firm DWF, with over 4,000 employees worldwide. In Canada we have offices in Toronto, Vancouver, Calgary and Victoria. We focus on insurance, commercial litigation, construction, bodily injury, and alternative dispute resolution.


Despite our global reach, we maintain a close-knit, supportive work environment. We are committed to mentoring and professional development, empowering our team members to grow their careers and contribute positively to both the firm and the community.