Job Description

Overview

Join our dynamic team as a Collections Agent and play a vital role in managing accounts receivable and ensuring the financial health of our organization. In this energetic position, you will actively engage with clients to resolve outstanding balances, utilizing your excellent communication skills and a solid understanding of medical billing, financial concepts, and account reconciliation. Your proactive approach will help optimize revenue cycle management while delivering exceptional customer service. This role offers an exciting opportunity to develop your negotiation skills and deepen your expertise in medical terminology, CPT coding, ICD-10, and accounting software.

Responsibilities

Contact delinquent accounts via phone, email, or written correspondence to facilitate payment collection and resolve billing discrepancies. Maintain detailed records of all collection activities, including payment promises, account status updates, and communication logs. Collaborate with healthcare providers and insurance companies to verify account details, process adjustments, and ensure accurate billing using medical billing and CPT coding standards. Analyze accounts receivable data to identify trends, prioritize high-risk accounts, and develop effective collection strategies. Reconcile accounts by reviewing debits & credits, ensuring accuracy in revenue cycle management processes. Negotiate payment plans or settlement agreements with clients while adhering to company policies and maintaining positive customer relationships. Utilize financial software and accounting systems to track payments, update account information, and generate reports for management review.

Requirements

Proven experience in medical collections or related financial roles involving accounts payable, accounts receivable, or revenue cycle management. Strong knowledge of medical terminology, ICD-10 coding standards, CPT coding, and medical billing procedures. Familiarity with accounting concepts such as debits & credits, account analysis, and account reconciliation. Proficiency in financial software and accounting software used within healthcare or finance sectors. Excellent phone etiquette combined with customer service skills to handle sensitive conversations professionally. Ability to understand complex financial concepts and perform accurate math calculations swiftly. Strong negotiation skills to secure payments while maintaining positive client relationships. Knowledge of telemarketing techniques can be an added advantage for outreach efforts. Embark on a rewarding career where your skills directly impact the organization's success! We are committed to fostering a supportive environment that values your professional growth while emphasizing clear communication and transparency throughout your journey with us.
Job Type: Full-time

Pay: $42,000.00-$60,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off
Work Location: Hybrid remote in Mississauga, ON L4Z 3E5