Job Description

Company Description

Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. For 40 years we\'ve been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 400 locations, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart\xc2\xae brand and in Quebec as Insta Cheques\xc2\xae and in United States as Money Mart\xc2\xae and The Check Cashing Store\xc2\xae.

Our highly skilled workforce puts customers first in everything we do. We serve millions of people annually with diverse and innovative financial products and services. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute over two hundred & fifty thousand dollars annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services. We embrace diversity and offer a fast-paced work environment.



GENERAL FUNCTION

The Collections Agent is a vital member of our team, responsible for engaging with customers to collect payments on delinquent loans. The Collections Agent must be fluent in both Spanish and English. As a Collections Agent, you will play a crucial role in reviewing customer files, assessing days past due, and negotiating arrangements that benefit both the business and the customer. The MFSG collections center operates 7 days a week. Collectors will work a rotating 5 shifts per week. Weekend availability is a requirement for the role.

RESPONSIBILITIES

• Initiating and receiving calls with customers to recover payments on delinquent loans.
• Conducting comprehensive reviews of customer files, assessing days past due, promise-to-pay history, and other relevant information to formulate effective negotiation strategies.
• Negotiating and structuring mutually beneficial arrangements that align with the interests of both the business and the customer.
• Diligently documenting all collection activities in the designated collections system.

Qualifications

EDUCATION

• High School diploma/GED
• Proficiency in general Windows-based computer applications.

EXPERIENCE

• Preferred background in call center operations, collections, or sales.

SKILLS

• Bilingual Spanish and English
• Demonstrated excellence in customer service, communication, sales, and negotiation skills.
• Strong attention to detail and problem-solving skills.
• Analytical and critical thinking abilities.
• Results-oriented and self-motivated
• Hard working with excellent attendance.
• Proficient in typing while engaging in phone conversations with customers.
• Ability to thrive in a fast-paced, team-oriented working environment.
• Availability to work between the hours of 10:30 am and 7:00 pm EST.

Additional Information

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role

Momentum Financial Services Group