Job Description

Description

Now Hiring

COLLECTIONS SPECIALIST
Contract

Why you\'ll love Canada Cartage

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada's largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary

Reporting to the National Director of Credit and Collections, the Collections Specialist is responsible for collection, reconciliation and maintaining a portfolio of accounts by performing the activities listed below.

Location: Currently a hybrid / remote position, Office is located at 6767 Davand Drive, Mississauga

Schedule: Monday to Friday, days with flexibility to support the west coast

What you will do:

• Timely collection of overdue items, using various collection techniques as needed
• Investigate, identify and resolve customer short payments/deductions in a timely manner
• Prepare Credit/Debits as required; gather necessary approvals
• Escalate unresolved issues to National Director of Credit within a timely manner
• Prepare detailed customer reconciliations and statements as required
• Professional handling of customer inquiries
• Work with internal departments such as Sales, Billing and Operations to resolve issues and maintain client base
• Establish and maintain excellent working relationship with client base
• Work with National Director of Credit to develop and implement process improvements
• Other related duties as assigned

What You\'ll Bring

• Minimum 5 years collection and reconciliation experience
• Dependable, supportive and can-do positive attitude
• Detailed oriented, Customer service focused and a Team Player
• Strong initiative to achieve set goals and collection targets
• Computer experience within a collection environment (online note taking & recording)
• Very professional approach with internal and external customers
• Self-starter with the ability to meet deadlines and produce accurate results
• Very proficient with Excel and experience with data management
• Ability to work a later shift to deal with Western customers, is an asset

Why people love working for Canada Cartage

• We offer hybrid and flexible working opportunities.
• Paid personal days and sick days
• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top employer!

Canada Cartage has been recognized on the Forbes list of Canada's Best Employers 2022. This is the sixth straight year that Canada Cartage has been included on this list.

The Canada's Best Employers 2022 title, along with our 6th year of being recognized by Trucking HR as one of Canada's Top Fleet Employers serves to reinforce Canada Cartage's reputation as an employer of high quality.

We're growing! We have also been ranked in the top 10 of Today's Trucking top 100 ranking of Canada's largest for-hire truck fleets for 2022.

Celebrating 100 years:

Why do we have one of the lowest driver turn-over rates in Canada? A team environment, short-haul regular routes and great benefits. Come work with us:

Our Values

Integrity: We conduct our business with honour, honest and ethics with our people, the environment and legal matters. We believe I being transparent and trustworthy, respecting the traditional handshake value system and earning our way in.

Humanity: We are a family minded organization, caring for people and treating them with dignity, decency and respect, be it employees, customers, suppliers or our partners. Open door policy and dealings is our way.

Accountability: Accountability and accessibility to our staff, customers and our customers\' customers is of utmost importance to us. We enable a high level of two way communication, providing access to people who wil deal with issues ad have the willingness to resolve things. We will be relied on and held accountable for our results and our long term commitments.

Collaboration: We understand that results are the product of a team effort. As part of our process, we ensure collaboration with all our staff at all levels in all roles across departmental lines. With our

customers, we use a collaborative style approach, sharing ownership to ensure a successful operation.

Dedication: Our organization is employee and customer-driven. We encourage an environment of conscientious effort and earnestness, hiring problem solvers who are responsive and have a "can-do" attitude to get the job done.

Leadership: Personal leadership to us means being competent, taking ownership, demonstrating initiative, and having a voice. Corporate leadership to us means being leaders in the market, continuous improvement and innovation, and empowering those around you.

Come work with an industry leader!

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.

Canada Cartage