Job Description

OverviewWe are looking for Collection Officers to be responsible for the collection of outstanding employers\xe2\x80\x99 accounts of a high dollar value and complexity level.In this role, you\xe2\x80\x99ll be contacting and communicating with employers, their representatives and other information sources to arrange and maintain payment schedules.How you\xe2\x80\x99ll make a difference: You\xe2\x80\x99ll help ensure B.C.\xe2\x80\x99s workers\xe2\x80\x99 compensation system is properly funded so we can serve workers and employers now and in the future.Where you\xe2\x80\x99ll workWorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in one of our offices, based on the operational needs of the position.In this role, you\xe2\x80\x99ll work primarily from your B.C. home and be on-site in our Richmond office at a minimum of once per quarter or based on operational needs.What you\'ll do

• Provide customer service regarding collection issues such as processing customer refunds, processing and reviewing account adjustments and resolving client discrepancies and short payments.
• Obtain and analyze financial information to determine an employer\'s ability to pay
• Identify, calculate and provide recommendation on collection matters such as cancellation of overdue penalties, reduction of penalty assessments, writing off of accounts and etc.
• Answer correspondence, prepare reports and maintain records and files related to collection work

Is this a good fit for you?We\xe2\x80\x99re looking for people who can:

• Clearly, concisely, and accurately explain and document information, both verbally and in writing, using tact, discretion and persuasiveness
• Be professional and assertive with clients while working under pressure and time constraints
• Establish ongoing working relationships with a variety of individuals and organizations
• Investigate, analyze, and take independent action to get results and make decisions in a timely manner in accordance with complex policies, practices, and procedures

Your background and experience

• Completion of grade 12 and post-secondary education is an asset
• A minimum of 2 years of recent directly related collections experience preferably in a federal and provincially legislated environment
• Working knowledge of collection procedures and practices
• Working knowledge of federal and provincial statutes related to collections
• Demonstrated ability to apply law, policies, and procedures relevant to collections

We\xe2\x80\x99ll consider an equivalent combination of education and experience.Important to knowBefore we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you\xe2\x80\x99re legally entitled to work in Canada

WorkSafeBC\xe2\x80\x99s COVID-19 Employee Mandatory Vaccine Policy (the \xe2\x80\x9cPolicy\xe2\x80\x9d) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.Who we areAt WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We\xe2\x80\x99re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.What\xe2\x80\x99s it like to work at WorkSafeBC?It\xe2\x80\x99s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.Learn more: Discover .Our benefitsAs a member of our team, you\xe2\x80\x99ll have access to services and benefits that help you get the most out of work \xe2\x80\x94 and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Extensive health care and dental benefits
• Optional leave and earned-time-off arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out .Salary: $37.37/hourlyWant to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.
• We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email

when you submit your application. * Any additional application materials must be received by email to
by 4:30 p.m. PST on the closing date of the competition.

WorkSafeBC