Job Description

\xe2\x80\x98Do you love exceeding people\xe2\x80\x99s expectations by establishing effective relationships?

Are you passionate about growing your career in the automotive industry?

Are you energetic and a great communicator?

Do you want to work with a company that loves to promote from within?

If this sound like you, we would love to meet you!!

WHO WE ARE:

Eden Park Inc. (\xe2\x80\x9cEdenPark\xe2\x80\x9d) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. EdenPark is a wholly-owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada (\xe2\x80\x9cFairstone Bank\xe2\x80\x9d). Collectively, Fairstone Bank and its subsidiaries offer credit cards and rewards programs, point-of-sale financing through merchant partners and unsecured and secured personal loans and mortgages. Learn more at EdenParkCanada.com.

OUR VALUES:

One Team Mindset

Respect, Trust and Integrity

Service Obsessed

Continuous Improvement

A regular day for you will include:

Provide excellent service while ensuring exceptional results in the collection of financial loans.

Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.

Use company-specific policies and procedures to maintain and coordinate firm payment recovery.

Assess and mitigate risk by referring accounts for further action.

Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon.

Achieve individual collection targets to meet Department and Company-wide goals.

Complete other collection responsibilities, as assigned.

Must haves!

You possess excellent verbal and written communication skills.

You thrive in a fast-paced, ever-changing environment.

You have amazing conflict resolution skills and the ability to make decisions independently.

You remain calm while solving issues and have the patience to de-escalate difficult situations.

You are tech savvy and know your way through Microsoft Office Suite and Outlook.

You are experienced with skip tracing and familiar with using 411, social media, and the ability to understand credit bureaus.

You can collaborate well with various teams and departments.

Clear criminal reference check.

Extra- awesome to have!

At least 1+ years of prior experience in at least one of the following core areas: call center, customer service, collections, and/or consumer loan industry

Post-secondary education in Business Administration

You reside in Quebec.

Working condition

You have flexible availability to work. Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating.: 8:30 am-5:00 pm, 9:30 am-6:00 pm, 12:30-9:00 pm, and two Saturdays a month.

Hybrid Role - 3 days in Office 2 days home

Perks you would love:

You have the opportunity to be a part of an award-winning, fast-growing company

Work in an entrepreneurial environment that encourages creativity

Be encouraged, empowered, and challenged to be your best

Be provided opportunities to learn continuously and develop professionally

Work with a dynamic high performing team who thrive on the challenge to reach their highest potential just like you

Our innovative culture promotes ongoing learning opportunities with training and mentorship

We have a vibrant and open-concept office environment stacked with snacks. We are known to unwind over a game of pool, table tennis or foosball!

Competitive compensation package commensurate to experience

Our team is one big family, and we always keep everyone updated on important communication

Corporate discounts with over 5000 partners across North America

We offer extended health coverage with an additional health spending account and an employee assistance program.

WE ARE PROUD TO BE: Montreal\'s Top Employers 2023 by Canada\xe2\x80\x99s Top 100 Employers!

We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.

Learn more:

Follow us on LinkedIn:

If you\xe2\x80\x99re seeking a role with a growing business that values employee development, Fairstone is the right place for you!

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time

Job Type: Permanent

Fairstone