Job Description

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the \xe2\x80\x9cApply\xe2\x80\x9d button to get started!

Amazing organizations don\'t just happen!

Vision, strategy and innovation come to life through execution.

Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.

Full Time Opportunities

Hybrid work environment (3 Days in Office)

All equipment will be provided by us

***First month of Training will be completely in office

We are currently hiring Collections & Loan Servicing Representative to add to our Team.

As a Collections & Loan Servicing Representative, you will perform recovery efforts to minimize losses on accounts that are identified as being delinquent. In addition, you may be responsible for general customer service questions including daily interest accrual, pay dates, and due date changes requests. In this role, customer accounts will be assigned to you monthly. Through the use of both an auto dialer and manual dialing to contact and negotiate with customers, review account status/information thoroughly, and find the best solution for the customer. You will be responsible to take necessary follow up actions until the customer issues are fully resolved.

You will:

Engage with customers on all inbound/outbound calls, and other channels of communication applicable and/ or supports to update customer\xe2\x80\x99s account information

Works with customer in an effort to satisfy any deficient balances. Reviews, monitors, and engages with a high volume of customers per day.

Negotiate payment terms/arrangements if applicable

Reviews delinquent accounts daily and maintains losses at or below established guidelines for assigned job duties.

Accurately documents all account activities and pertinent information to include, but not limited to, verifications and demographic changes.

Meets individual and departmental objectives set by department management. Strives to continuously improve the quality and productivity of work.

Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.

Notifies management of accounts needing additional attention.

Ensures compliance with client policies, procedures, safety, state and federal laws, regulations, and standards.

Champion company core values and other company programs

\xc2\xb7Other duties as assigned.

About You

Previous experience in a Collections role is preferred but not required.

Experience in the finance or credit industry a plus.

Database skills a plus.

Proficiency in Microsoft Word and Excel is required.

Proven analytical & problem-solving skills is required, as well as the ability to utilize appropriate analysis, judgment, and logic.

Excellent written and verbal communication skills are required.

Reports to: Floor Support/ Team Leader, Operations/ Team Leader Working, Operations/ Managing Coach, Operations

WHY WORK WITH US

$16/hour, plus bonus potential

Health & Dental Benefits available after an initial waiting period

Discounted Corporate GoodLife Memberships

Casual Dress Code

Amazing work culture where you can learn and grow

Hybrid work environment (Only 3 days in Office)

First one month will be training and it will be completely from office

2 weeks Mandatory Training - Monday to Friday

ABOUT US

Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.

We provide career opportunities in Customer Service, Sales, and Collections with various shifts and full time hours in our state-of-the-art call centre. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

WHERE ARE WE

We have offices across the Globe \xe2\x80\x93 Canada (Newmarket, Ontario; London, Ontario; Montreal, Quebec); USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK \xe2\x80\x93 please visit our website for additional information

Office Location

16635 Yonge St., Unit 26 (at Mulock)

Newmarket, Ontario

L3X 1V6

CHECK US OUT FOR YOURSELF

Instagram: @bgocareers

Facebook & LinkedIn: @BillGoslingOutsourcing

Website \xe2\x80\x93 https://www.billgosling.com/careers

Apply now or reach one of our Branch Recruiters at 1-888-372-5708

Bill Gosling Outsourcing welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Bill Gosling